Senior Manager, Client Insights and Analytics

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team in the role of Senior Manager, Client Insights and Analytics. This is an exciting opportunity to work within our Client Insights and Analytics pillar. You’ll lead the delivery of high-impact insights that sharpen Corporate and Institutional Banking’s client strategy and improve commercial outcomes. Partnering closely with coverage bankers, product sales and servicing teams, you’ll translate complex data into clear priorities and actions, helping teams focus on the right clients, the right conversations and the highest-value opportunities. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll: Deliver client, sector and portfolio insights (e.g., client journey, competitive positioning, wallet/peer benchmarking, client value) that translate into clear commercial actions for Coverage, Product, and Servicing teams Define and maintain fit-for-purpose analytical approaches and performance reporting (e.g., client value, returns, engagement and pipeline quality), ensuring consistent methodology and clear storytelling Integrate internal and external data sources (e.g., Voice of the Client, NPS, Coalition Greenwich, Dealogic) to identify trends, opportunities and risks, and to support prioritisation and client planning Partner with our stakeholders to embed insights into frontline workflows, improve usability, and support adoption through practical use cases and feedback loops Support market data management activities, including requirements definition, vendor engagement, and ongoing dataset utilisation in line with governance and compliance expectations Track adoption and impact of insight deliverables, iterating based on stakeholder feedback and measurable outcomes To be successful in this role you should meet the following requirements: Strong ability to translate complex data from diverse internal and external sources into actionable, client-centric insights that inform decision-making, performance reporting and commercial prioritisation Highly competent in the use of Microsoft Excel and data analytics and automation platforms such as Alteryx or Python Solid understanding of corporate and institutional business models, client lifecycle, frontline operating rhythms and the competitive landscape, including key performance indicators and revenue drivers An awareness of the market data landscape relevant to corporate and institutional banking with experience supporting the evaluation, sourcing and ongoing management of external market data, with an understanding of effective utilisation and compliance considerations Experience working with client platforms, client feedback sources (e.g., Voice of the Client) and external market data providers Excellent communication and interpersonal skills, with the ability to work effectively across coverage, product, servicing, analytics/technology teams and external vendors; confident presenting insights and recommendations to senior stakeholders An ability to lead workstreams end-to-end, manage priorities and deliver results in a dynamic environment, including contributing to cross-functional projects and process improvement Experience mentoring junior colleagues and working within global, matrixed teams; able to build strong partnerships and make effective use of shared resources

Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.