NewDay
Senior Manager, Core Risk Strategy
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Are you ready to shape the future of customer risk strategy across some of the UK’s most recognisable credit brands?
We are looking for a Senior Manager to lead our Core Risk Strategy function within Existing Customer Lending — a role that sits at the heart of how we understand, protect and grow our lending portfolios. This is a high‑impact leadership position where you’ll combine analytical depth, critical thinking and team leadership to drive smarter decisions for millions of customers.
How you’ll contribute
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Own the Core Customer Lending Strategy
- Take ownership of the full spectrum of Customer Lending strategy activity across all products and portfolios — from data mining and insight generation to risk analytics and customer decisioning.
- Set direction, allocate resources, and ensure delivery is controlled, prioritised and aligned to business goals.
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Drive Portfolio Monitoring & Insight
- Lead the development, automation and improvement of our customer insight reporting.
- Ensure every strategy is monitored with the right triggers, alerts and depth of analysis — informing Customer Lending leadership and monthly Credit Forum.
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Strengthen Operational Delivery & Control
- Work closely with colleagues across the first, second and occasionally third lines of defence to ensure our risk controls are robust, effective and embedded.
- Champion a culture where risk and control thinking is central to every strategy and process.
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Champion/Challenger Ownership
- Oversee the full lifecycle of Champion/Challenger testing — from design and tracking to insight generation and reporting into Credit Forum.
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Strategy Development & Continuous Improvement
- Alongside BAU, you’ll lead strategic projects that push our team capabilities forward.
- You’ll find opportunities to enhance sophistication, improve decisioning and evolve our customer lifecycle strategies.
We’re looking for these essential skills
- Strong experience in credit risk, portfolio analytics or customer management strategy
- Proven track record of leading teams, managing stakeholders and delivering complex initiatives
- Deep analytical capability with a passion for insight‑driven decisioning
- A mindset focused on control, governance and operational excellence
- Confidence presenting complex analysis to senior committees
- Curiosity, drive and a desire to continually improve how things are done
Why join us?
You’ll be joining a business that values innovation, data‑driven thinking and strategic leadership. This is your opportunity to influence decisions at scale, shape the future of the Customer Lending strategy, and lead a talented team in a role that truly matters.
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Externally this role could also be known as:
- Senior Credit Risk Strategy Manager
- Credit Risk Strategy Manager
- Credit Risk Analytics Manager
- Credit Strategy Manager
- Credit Risk Manager
#LI-Hybrid #LI-TM1
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive.
Permanent
We help people move forward with credit and help our colleagues to move their careers forward too. Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year. Our brands include Aqua, Marbles, Fluid, Bip and NewPay. We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank. Over 5 million UK customers are supported by our award-winning customer service.
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