Deliveroo
Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC)
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Senior Manager, Courier & Logistics - EU P&P, Rider Supply (FTC - 10 months)
Join us in transforming the way people shop and eat—where impact, innovation, and growth shape everything we do. Our Commercial team sits at the heart of Deliveroo’s marketplace, driving partnerships with restaurants, grocers, and emerging verticals. From strategy to revenue growth, we tackle bold challenges that push the business forward. If you thrive in dynamic, commercial environments and want to shape a global brand, this is where you belong.
We’re seeking a Senior Manager, Courier & Logistics – EU P&P, Rider Supply (L5) to join our London-based team in a hybrid role (60% office, based at The River Building). On a 10-month Fixed-Term Contract (FTC), you’ll lead the performance and stability of our courier network across multiple markets, ensuring high engagement, sustainable participation, and the right balance of supply to meet demand.
About the Role
Team & Focus
You’ll join the Strategy & Operations team, responsible for maintaining a stable, engaged, and responsive courier network across our markets. This includes overseeing the full lifecycle experience—from onboarding to retaining long-term participation—to ensure a reliable and scalable supply base.
Your Responsibilities
Strategic Direction & Execution
- Set the strategic vision for your team, breaking down high-level business goals into clear, actionable workstreams that drive network stability and resilience.
- Act as a talent multiplier, coaching, developing, and managing a high-performing team to foster ownership and technical excellence.
- Align team efforts with data-driven insights to balance operational demand and capacity flexibly.
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Network Operations & Performance
- Monitor network dynamics beyond onboarding, identifying risks or opportunities and implementing operational responses.
- Act as the bridge between data and cross-market execution, ensuring scalable solutions that adapt to evolving challenges.
Stakeholder Leadership & Influence
- Champion your team’s interests by building strong relationships with Product, Data, and Operations.
- Secure cross-functional alignment and senior leadership buy-in, communicating strategic trade-offs clearly.
- Influence the scaling of initiatives to drive collective impact.
What You’ll Need
Essential Qualifications
- Proven leadership experience: Managing and developing high-performing teams in complex, fast-paced environments, with a strong coaching track record.
- Strategic mindset: Translating high-level business objectives into executable frameworks and owning end-to-end execution.
- Strong stakeholder management: Expertise in building influence with Product, Data, and Leadership teams.
- Data-driven decision-making: Navigating ambiguity and using data to structure problems, prioritise initiatives, and measure impact.
- Bias for outcomes: Delivering on scalable business results over short-term outputs, driving continuous improvement.
Nice to Have
- Prior experience in courier, logistics, or gig economy operations.
- Familiarity with experimentation, measurement, and operational change management.
- Experience with automation tools (e.g., Zapier, smart spreadsheets, or basic scripting) to optimise high-volume workflows.
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Why Work at Deliveroo?
At Deliveroo, your work makes a visible, meaningful difference—directly improving experiences for customers, partners, and riders. Here’s what awaits you:
🔧 Make a visible impact every day Your contributions directly enhance real-world outcomes for our community.
🌱 Grow fast in an entrepreneurial environment Work closely with relevant stakeholders, with autonomy, pace, and real responsibility to drive results.
🧠 Build a career, not just a role Stretch your skills, take on challenges, and evolve as the business grows further.
🌎 Deliver together in an inclusive culture Collaborate in values-driven teams that empower how you work best.
Fair hiring process – Typically 3-4 interview stages, designed to let your skills shine. Learn more about how we hire.
Our Global Future
Deliveroo is now part of DoorDash, combining forces with Wolt and DoorDash teams to unlock greater scale, reach, and ambition. Your role may involve collaborating across our expanding ecosystem.
Diversity, Equity & Inclusion
We believe a diverse and inclusive workplace makes us stronger, more creative, and better at what we do. We’re committed to:
- Equal opportunity for all backgrounds, including age, gender, ethnicity, disability, sexual orientation, gender identity, religion, socioeconomic status, or more.
- Supporting candidates with disabilities or long-term health conditions—don’t hesitate to request adjustments during the recruitment process after applying.
If you’re eager to make a tangible impact in a fast-moving space and grow alongside collaborative, supportive teams—we’d love to hear from you!
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