Network Operations & Performance

• Keep a deep pulse on network dynamics beyond onboarding—spot emerging risks or opportunities and design effective operational responses.
• Balance team capacity against fast-moving operational demands by acting as the bridge between data-driven insights and multi-market execution.

Stakeholder Leadership & Influence

• Be the primary advocate for your team across wider business teams, with strong relationships built with Product, Data, and broader Operations functions.
• Secure cross-functional buy-in when communicating with senior leadership, clearly articulating strategic trade-offs and aligning stakeholders on scaling initiatives.

What You’ll Need to Thrive

Essential

• Proven people leadership – Experience managing and developing high-performing teams in complex, fast-paced environments, with a track record of coaching direct reports.
• Strategic vision – Ability to translate business objectives into actionable frameworks and own execution end-to-end.
• Strong stakeholder management – Mastery of building relationships across product, data, and operations, influencing to drive outcomes from senior leadership.
• Data-driven decision-making – Competency in navigating ambiguity, using data to solve complex problems, guide prioritisation, and measure collective impact.
• Bias for outcomes – Focus on scalable business impact (not just output) while fostering a culture of continuous improvement and iteration.

Nice to Have

• Previous experience within courier, logistics, or gig economy operations.
• Fluency with experimentation, measurement design, and operational change management.
• Experience using basic automation tools (e.g., Zapier, smart spreadsheets, or simple scripts) to optimise high-volume workflows.

Why Join Deliveroo?

At Deliveroo, you’ll do work that matters. Solving real-world problems in a three-sided marketplace that’s constantly evolving, you’ll get to be a food lover, problem solver, and community builder—all driven by a mission to make things better.

Working here, you can expect:

✅ Make a visible impact every day – Your work directly enhances experiences for customers, partners, and riders. ✅ Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace, and real responsibility. ✅ Build a career, not just a role – Stretch your skills and grow as the business evolves with mentorship and growth opportunities. ✅ Deliver together in an inclusive culture – Collaborative teams where you’re free to work in ways that suit you most.

The hiring process is fair, transparent, and-stage focused (typically 3-4 stages). Learn more about our Assessment & Interview Process here.

Diversity, Equity and Inclusion

At Deliveroo, we believe diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to an environment where everyone can flourish.

We uphold equality of opportunity, welcoming candidates from all backgrounds based on:

• Age
• Gender
• Ethnicity
• Disability
• Sexual orientation
• Gender identity
• Socio-economic background
• Religion or belief

Support during recruitment: If you have a disability or long-term health condition and need adjustments during the hiring process, let us know after submitting your application. We’ll provide alternatives to ensure fairness and accessibility.

Interested? Apply today. If you’re exited About shaping a fast-moving marketplace and growing your career beside ambitious, supportive teams, we’d love to hear from you!