Rezolve Ai
Senior Manager, Customer Value Engineering
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Senior Manager, Customer Value Engineering
Senior Manager, Customer Value Engineering – EMEA
Are you ready to redefine the future of AI-driven commerce and partner with the world’s largest brands? We’re seeking a disruptive leader to steer enterprise customer success, maximize retention and growth, and build a high-performing team.
About Rezolve AI
Rezolve AI (NASDAQ: RZLV) is a leader in AI-powered commerce solutions, specializing in elevating customer engagement, operational efficiency, and revenue growth. The Brain Suite powers advanced AI tools that enhance decision-making and seamless digital experiences.
Our expertise spans:
- Product Discovery (AI-driven search, conversational commerce, geofencing, instant payments)
- Strategic acquisitions (Bluedot, GroupBy, ViSenze, Crownpeak) driving next-gen innovation
The Role: Senior Manager, Customer Value Engineering
This is a player-coach position cutting across Customer Success, Sales, Partnerships, and Product to deliver measurable enterprise outcomes.
Key Responsibilities
- Enterprise Customer Boundaries:
- Lead EMEA customer outcomes, focusing on retention, satisfaction, and growth, with a rigorous focus on high-risk, high-value accounts.
- Stabilise and strengthen strategic relationships with durability minded expansion.
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Team Leadership & Development:
- Build and coach a small team of Customer Value Engineers, setting a new benchmark for rigour, customer obsession, and results.
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Value Engineering Ownership:
- Define and refine the methodology for quantifying ROI and translating products capabilities into compelling commercial cases.
- Align with leadership to ensure clear forecasts, risk assessments, and accurate Annual Recurring Revenue (ARR) insights.
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Cross-Functional Collaboration:
- Partner with Customer Success, Sales, Partnerships, and Product to ensure cohesion across the customer journey and scalability.
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Strategic Customer Relationships:
- Act as a credible economic allocator, guiding enterprise-level negotiations and steering multi-stakeholder accounts towards long-term success.
Who You Are
We don’t seek perfection; we seek imperfect individuals who perfectly fit our work culture.
Core Experiences Needed
- Proven track record in:
- Customer Success, Customer Value Engineering, Solutions Consulting, or Commercial Roles—with SaaS enterprise or commerce technology.
- People leadership—building, coaching, and growing high-performing teams while managing your own high-impact portfolio.
- Enterprise stakeholder gravitas across complex, multi-stakeholder scenarios—especially in underperforming or high-risk accounts.
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** Advantages Wherein Apply**
- Deep EMEA-market understanding (indispensable).
- A plus: fluency in European languages beyond English.
- Retail/e-commerce experience or top-tier management consulting history.
Why Rezolve?
- Pioneering role at the forefront of AI commerce.
- Dynamic, collaborative workplace driving culturaed with the future.
- Tangible impact on digital growth strategy at scale.
What Our Culture Looks More Like
At 1000+ strong, we embrace a culture of ambition, inclusion, and continuous improvement. Virtues that define us:
- Respect: We value contributions of every kind, regardless of background.
- Diversity: Rezolve thrives on unique perspectives.
- Equity: Zero tolerance for discrimination, harassment, or bias.
Diversity & Compliance
Rezolve is committed to equal employment opportunity. All hiring decisions are based on merit, not personal characteristics.
AI Notes: While AI may participate in screening, final decisions remain human—our processes are grounded in mutual respect and prob/context.
Ready to push boundaries in AI and commerce? Join our team and deepen your strategic impact.
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