VOIS
Senior Manager Digital Workplace Applications Deployment & Operations
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Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking an experienced professional to lead the end-to-end deployment, operational readiness, and performance of Digital Workplace Applications at scale. This role focuses on ensuring reliable, cost-efficient service delivery across global operations, enabling seamless adoption of collaboration and productivity tools such as Microsoft 365, AI-enabled services, and enterprise communication platforms.
The role drives operational excellence by shaping support enablement, leading service governance, and ensuring solutions are fully operationalised with measurable outcomes. It also plays a key role in delivering transformation at scale, combining deployment execution with continuous improvement, stakeholder engagement, and cost optimisation across a complex, multi-national ecosystem.
What You’ll Do
- Lead end-to-end deployment, operational readiness, and performance of Digital Workplace Applications services
- Ensure continuous service provision aligned to agreed service levels, including availability, performance, and incident management
- Define and implement operating models covering release governance, service readiness, and change management
- Drive deployment governance including rollout planning, risk management, and operational acceptance
- Establish and optimise IT service management (ITSM) processes including request models, knowledge management, and escalation paths
- Oversee proactive service operations through monitoring, alerting, dashboards, and service performance reviews
- Manage internal and external partners, ensuring service quality through KPIs, benchmarking, and continuous improvement initiatives
- Enable adoption readiness by collaborating with communication and training teams to support service deployment
- Optimise operational costs through licence efficiency, automation, and supplier management
- Provide operational insights to product and architecture teams, supporting service enhancement and innovation
- Lead cross-functional collaboration across global teams, markets, and vendors to ensure consistent and efficient service delivery
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Who You Are
- Extensive experience (6+ years) in digital workplace deployment, service operations, and support enablement within large multinational organisations
- Strong expertise in Microsoft 365 services and enterprise collaboration platforms, including operational governance for modern AI-enabled services
- Deep understanding of IT service management practices (incident, problem, change, and service request processes)
- Proven ability to design and implement effective operating models for complex service environments
- Experience managing global service delivery involving multiple stakeholders, suppliers, and markets
- Demonstrated capability in performance management, supplier governance, and continuous service improvement
- Strong financial and cost optimisation acumen, including budgeting, forecasting, and total cost of ownership management
- Proven ability to lead and develop high-performing teams, ensuring resilience through cross-training and structured operational models
- Effective communication skills with the ability to engage senior stakeholders and present operational insights clearly
- Degree (or equivalent experience) in a technical or scientific discipline, with fluency in English
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
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What's In It For You
- Opportunity to lead large-scale global digital workplace services impacting over 100,000+ users
- Exposure to advanced technologies including Microsoft 365 and AI-driven workplace solutions
- Influence strategic transformation and innovation within a global technology environment
- Collaborative working environment across international teams and partners
- Ability to drive measurable impact through operational excellence and cost optimisation
What Skills You Will Learn
- Advanced global service operations and deployment management practices
- Strategic operating model design and execution for enterprise environments
- Data-driven service optimisation using performance metrics and benchmarking
- Leadership in cross-functional and multi-vendor environments
- Expertise in scaling digital workplace technologies and enhancing user experience
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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