Otis Elevator Co.
SENIOR MANAGER – EMPLOYEE EXPERIENCE PROCESS DESIGN OTIS (Remote)
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HR Experience Process Designer
Sede OTIS, Portugal
About the Role
The HR Experience Process Designer is a strategic role focused on shaping, redesigning, and optimizing key HR operational processes to enhance colleague experience and drive operational efficiency.
This cross-functional bridge between business needs and HR delivery teams ensures that HR processes are:
- Intuitive
- Scalable
- Fully aligned with organizational and strategic goals
The ideal candidate combines deep expertise in HR processes with the ability to navigate complex stakeholder environments, bridging business units, HR operations, and technology teams.
Key Responsibilities
- Lead strategic redesign of core HR processes, including:
- Onboarding
- Offboarding
- Job changes
- Leave management
- Focus on experience improvement, efficiency, and compliance
- Translate business needs into clear HR operational requirements
- Ensure processes are fit for purpose and scalable
- Partner with HR Operations, HR Technology, and Business Stakeholders to co-create and implement process improvements
Co-Creation & Collaboration
- Facilitate workshops and design sessions to:
- Gather insights on pain points
- Map process flows
- Prototype new workflows
- Act as a thought leader in HR service design
- Incorporate external benchmarks and innovative practices
Process Documentation & Leadership
- Maintain and publish workflows, SOPs, and service delivery models
- Govern process maturity, adoption, and continuous improvement
- Monitor process performance and identify improvement opportunities
- drive standardization and optimization across HR processes and systems
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Strategic Alignment & Influence
- Ensure HR processes align with:
- Global HR strategy
- Compliance standards
- Digital transformation initiatives
- Represent Otis’ employee experience priorities in HR service and technology implementations
What You’ll Need
Core Skills & Experience Required
- Proven experience in HR process design, HR operations, or HR transformation roles
- Strong expertise in end-to-end HR lifecycle processes
- Well-established reputation for successful stakeholder management across senior leadership
- Patent of process mapping with tools such as:
- Visio, Miro, Lucidchart
- Familiarity with HR technology platforms including:
- Workday
- SAP SuccessFactors
- ServiceNow HRSD
- Strong communication, facilitation, and analytical abilities
- Agile, design thinking, or lean organisational experience a plus
Preferred Qualifications
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field
- Certification in Lean, Six Sigma, or process improvement methodologies
- Global/matrix organisation experience
Success Profile – Who We’re Looking For
- Strategic mindset with a hands-on approach
- Empathetic and user-centric focus
- Natural collaborator, adept at dynamic, adaptable environments
- Passionate about enhancing colleague experience through innovation
- Resilient, resilient, resilient
Why Otis?
Join a global industry leader where movers and makers, together, keep the world connected.
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Otis is famous for iconic landmarks including the Eiffel Tower, Burj Khalifa, Petronas Twin Towers, and the Empire State Building. Today, connected by 72,000 colleagues across 200+ countries, we carry 2.4 billion passengers worldwide daily and maintain 2.4 million units.
Colombia’s scalable diverse talent—ranging from engineers, digital specialists to factory technicians—comes together with a single mission:
“Move more, move better.”
We’re a fast-paced, high-performance company with innovative products and boundless career opportunities. Your contribution strengthens our mission:
#Buildwhatsnext
What We Offer
- Transformative support in leadership development: Otis Employee Scholar Program sponsor degrees or certifications
- Cutting-edge work solving some of society’s greatest challenges for tomorrow
- A global people-first culture
- Our Safety, Ethics, Quality pledges guide relationships with colleagues, customers, and passengers alike
- Innovation driven through our landmark service portfolio, sustaining advanced technological growth
Works might include working digitally, in our headquarters or other manufacturing facilities worldwide.
All applicants eligible for consideration will receive fair and transparent evaluation without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age or any other protected class in accordance with applicable law.
For accessibility during application, please contact: careers@otis.com
(You can explore ESG priorities here).
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