Nscale
Senior Manager - Employee Relations
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About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About the Role
The Employee Relations Senior Manager serves as a trusted advisor to managers and employees on all matters related to workplace conduct, conflict, and compliance. This role owns the end-to-end employee relations caseload — leading impartial investigations, coaching leaders through complex people issues, and ensuring the organization's policies and practices are fair, consistent, and legally sound. The ideal candidate combines deep employment-law knowledge with strong judgment, discretion, and the interpersonal skill to de-escalate sensitive situations and build trust across all levels of the organization.
What You'll Be Doing
Employee Relations & Case Management
- Serve as the primary point of contact for employee relations matters, managing a caseload of grievances, complaints, conflicts, and disciplinary issues from intake through resolution.
- Conduct prompt, thorough, and impartial workplace investigations into allegations of misconduct, harassment, discrimination, retaliation, and policy violations; document findings and recommend appropriate corrective action.
- Advise and guide employees and managers on the interpretation and consistent application of company policies, procedures, applicable employment law and with guidance from the employment legal team.
- Lead or contribute to organisation‑wide Employee Relations programmes and initiatives, including organisational change, redundancy and transformation activity involving multiple stakeholders.
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Manager Coaching & Guidance
- Coach people managers through performance management, progressive discipline, performance improvement plans (PIPs), and difficult conversations.
- Partner with People Partners and leadership to resolve complex, escalated, or high-sensitivity employee issues.
- Build manager capability through proactive guidance and training.
Policy, Compliance & Risk
- Ensure compliance with applicable local employment laws and regulations; monitor legislative changes and update policies and practices accordingly.
- Develop, review, and revise People policies and employee relations procedures.
- Partner with Legal and outside employment counsel on high-risk matters
- Manage terminations, offboarding, and reductions in force in a legally compliant, consistent, and respectful manner.
Mediation & Conflict Resolution
- Facilitate mediation and conflict-resolution sessions between individuals or teams, working toward durable, fair outcomes.
- Identify and address interpersonal or cultural issues before they escalate.
Data, Reporting & Continuous Improvement
- Track, analyze, and report on employee relations trends, metrics, and case outcomes; identify root causes and recommend proactive interventions.
- Design and deliver training for managers and employees on topics such as anti-harassment, code of conduct, respectful workplace, and investigation best practices in collaboration with the Compliance team.
- Contribute to a positive, inclusive, and engaged workplace culture.
About You
- Proven experience operating as an ER practitioner at a senior level, with the ability to execute independently while contributing to broader global strategy.
- Fresh, innovative, and data-driven thinking applied to complex ER challenges — with a growth mindset and a track record of high-impact outcomes.
- Strong business and people acumen, with excellent consulting, conflict resolution, and facilitation skills across diverse cultural contexts.
- In-depth knowledge of UK and European employment law (including but not limited to GDPR, works council obligations, and country-specific labour laws across the EU). Solid grounding in US employment law (ADA, ADEA, FMLA) is an advantage.
- Collaborative, influential, and decisive — able to lead and partner at all levels of the organisation while keeping stakeholders informed.
- Clear and inclusive communication skills, with the ability to explain complex issues, influence decisions and support others through challenging topics.
- Sound judgement, with the ability to consider colleague experience, organisational impact and risk in a balanced way.
- Ability to manage multiple priorities in complex settings and engage constructively with differing views.
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What We Can Offer You
At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.
- Highly competitive package (base + equity) with reviews every 12 months.
- Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI.
- Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
- Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.
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