You'll work closely with internal stakeholders and external partners to ensure our systems operate as one connected ecosystem.

Software Development Lifecycle (SDLC)

• Establish governance for all application changes by:
  • Defining release management processes
  • Approving production deployments
  • Overseeing User Acceptance Testing (UAT)
  • Maintaining Development, Test and Production environments
  • Defining rollback procedures
  • Managing technical documentation
  • Ensuring appropriate change control

No application changes should enter production without appropriate governance and business validation.

Vendor & Partner Management

• Act as the senior technology relationship owner for external vendors.
  • Manage strategic technology partnerships
  • Evaluate supplier performance
  • Negotiate commercial agreements
  • Monitor SLAs and KPIs
  • Challenge solution designs
  • Hold partners accountable for delivery
  • Reduce unnecessary external spend
  • Ensure best practice delivery standards

Data & Reporting

• Champion data quality across the business by:
  • Establishing governance standards
  • Improving master data management
  • Supporting reporting capability
  • Ensuring consistent system integration
  • Working with stakeholders to improve business insight through data

Leadership

• Lead and develop the IT & Cybersecurity Manager by:
  • Setting strategic direction
  • Prioritising workload
  • Supporting professional development
  • Removing barriers to delivery
  • Encouraging continuous improvement
  • Building a collaborative technology function

You'll foster strong relationships across every department, ensuring technology teams are viewed as trusted business partners rather than support functions.

Stakeholder Management

• Partner with leaders across all departments.
• Translate operational challenges into practical technology solutions while managing competing priorities.

WHO YOU ARE

Strategic Thinker

• You understand how technology enables commercial success and can confidently balance immediate operational needs with long-term business objectives.

Collaborative Leader

• You build strong relationships, communicate openly and inspire confidence across technical and non-technical audiences alike.

Commercially Minded

• You naturally consider return on investment, scalability and business value when making decisions.

Technically Curious

• You stay informed about emerging technologies while remaining pragmatic about where they add genuine value.

Problem Solver

• You enjoy simplifying complexity, improving processes and finding smarter ways of working.

Calm Under Pressure

• You make informed decisions, manage competing priorities and remain composed during business-critical incidents.

YOUR EXPERIENCE INCLUDES

• Significant experience leading Business Systems within a retail, fashion or ecommerce organisation.
• Extensive knowledge of NetSuite ERP.
• Strong experience with Shopify Plus.
• Experience managing middleware platforms such as Patchworks or similar integration platforms.
• Proven experience delivering enterprise technology projects.
• Experience managing third-party technology vendors.
• Strong understanding of systems architecture and integrations.
• Experience implementing governance frameworks including SDLC and change management.
• Strong commercial awareness.
• Experience managing technology budgets.
• Previous people leadership experience.
• Excellent communication and stakeholder management skills.

BONUS IF YOU

• Have experience within international retail or fashion businesses.
• Have led ERP implementation or optimisation projects.
• Have implemented Data Warehouse or Business Intelligence solutions.
• Have experience with AI and automation technologies.
• Understand warehouse management and logistics platforms.
• Have experience scaling technology within high-growth organisations.
• Have a passion for alternative fashion and the communities we serve.

WORK HOURS & LOCATION

• This role will be based at our Brighton Studio, United Kingdom, on a hybrid working arrangement (a minimum of 3 days per week in the office, and 2 days working from home).
• This is a full-time position of 37.5 hours per week, with hours worked between 08:00am – 06:00pm, Monday through Friday.

OUR PERKS & BENEFITS

• Increased Holiday Allowance based on tenure
• Summer Fridays Early Finish
• YOU Day - one paid day off each year, just for you
• One paid volunteer day each year to support a charity or cause of your choice
• Flexible benefits platform designed around your wellbeing and personal preferences
• Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice
• Staff Discount on all full-price items on our KILLSTAR site
• 5% Employer contributions to your pension

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by law.