EY
Senior Manager - Global Compliance and Reporting
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Senior Manager, Tax Managed Services
Location: Newcastle
Team: Global Compliance & Reporting (GCR) – Global Tax Managed Services
About the Role
EY is dedicated to shaping your future with confidence through diverse, globally connected teams. Our Global Compliance & Reporting (GCR) professionals help businesses meet tax reporting, compliance, and tax risk management demands — especially during tax transformation and operating model change programmes. As part of GCR, our Tax Managed Services team supports leading organisations in outsourcing tax and finance operations, designing tax operating models, and managing compliance and reporting services.
We thrive on diversity, embracing different cultures, nationalities, and backgrounds. Currently, we are experiencing unprecedented demand for our services and look forward to strong growth alongside a dynamic team.
This is an exciting opportunity to join our thriving team based in Newcastle, primarily working with London and India teams while occasionally supporting colleagues in Germany, Netherlands, Switzerland, Hungary, and France. You’ll have the chance to gain cross-service experience, collaborate with senior team members, and actively contribute to developing our business.
Your Key Responsibilities
Business Development & Pursuit Support
- Provide senior support to large pursuit and proposal activities in response to client Requests for Proposals (RFPs), including leading global pricing exercises, engaging in strategic negotiations, and participating in EY’s client presentation team.
- Support the development of a client’s business case for change.
- Identify opportunities for additional EY services or extensions to outsourcing services for existing clients.
- Own and drive your own sales pipeline, focusing on mid-sized and smaller pursuit opportunities.
Contract Management
- Manage a portfolio of large global compliance contracts, acting as a supervisory service delivery lead.
- Proactively manage service delivery risks, ensuring strong governance and escalation processes.
- Develop and maintain relationships with key internal and external stakeholders across multiple jurisdictions, ensuring effective communication.
- Oversight of contractual adherence, maintaining quality and risk processes, and ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, including timely resolution of issues.
- Provide guidance on contractual matters, oversee fee and scope negotiations, and set expectations for junior and offshore team members.
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Finance
- Review budgets and resourcing requirements, aiming to meet margin targets across engagements.
- Lead billing and cash collection processes in your portfolio.
Quality & Risk Management
- Support the Engagement Partner on all Quality & Risk Management (QRM) matters, overseeing implementation and adherence to processes and timelines.
- Liaise with Global & Tax QRM and legal teams for client service management resolution.
- Maintain contractual frameworks and supporting agreements for all engagements.
Project & Process Leadership
- Manage scope changes and the associated fee impacts, including client/internal negotiations.
- Review and suggest improvements in compliance and reporting processes, considering data sources, hand-off points, and controls.
- Share successful methodologies, tools, and approaches with the team to drive continuous improvement.
Skills and Attributes for Success
- Strong client relationship management, capable of delivering high-quality outputs.
- Negotiation skills, with the ability to sustain your position and handle challenges effectively.
- Process design expertise and business development acumen, with the ability to identify and convert sales opportunities.
- Excellent time management and the resilience to remain calm under pressure.
- Experience coaching and developing junior staff.
- Innovative problem-solving mindset, with a flexible, change-oriented approach.
- Ability to deliver high-quality work and lead delivery teams.
- Proficiency in cross-multi-jurisdictional relationships and multitasking.
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Requirements
- A degree-level qualification or equivalent experience.
- A proven work record in a similar professional environment.
- Excellent communication (written and verbal) and presentation skills.
- Proficiency in MS Excel, Word, and PowerPoint.
- Experience in Corporate Tax, Indirect Tax, or Accountancy (from professional services or in-house roles).
- Preferred (but not required):
- ACA, CA, ATTI, CTA, or Tax Inspectors qualification.
- PRINCE2 or similar project management certification.
- Experience in international project management.
- Experience in process and technology design.
- Ability to multitask effectively and coach junior team members.
- Strong client management and commercial mindset.
What We Look For
An energetic team player with:
- The ability to build strong working relationships with clients and EY teams alike.
- A proactive approach to resolving issues and strengthening client relationships.
- A results-driven attitude, capable of adding financial value and bringing innovation to engagements.
What We Offer You
- Develop future-focused skills with world-class, globally connected opportunities.
- Flexible work environment to enhance productivity and work-life balance.
- Diverse and inclusive culture where your unique talents thrive.
- Fueling your extraordinary potential in a dynamic and engaging work environment.
EY invites you to shape your future with confidence. Apply today!
For a fully inclusive experience, we encourage you to inform us early about any disability-related adjustments or accommodations you may require.
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Learn more about EY’s Global Tax Managed Services and future-focused professional development opportunities.
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