Job Description

General Summary

The Senior Manager Medical Information drafts and maintains medical information content for use by the Medical Information Call Center (MIC) staff to respond to medical inquiries from healthcare professionals and patients. The Senior Manager Medical Information reviews MIC case records for accuracy of response and appropriate case processing in compliance with applicable policies, SOPs, and country-specific regulations and/or guidance.

Key Duties and Responsibilities

• Develops and maintains in-depth therapeutic knowledge of disease, epidemiology, product, and competitor product information to facilitate the creation of medical content.
• Drafts standard medical response letters and frequently asked questions (FAQs) for assigned product(s) and/or investigationals that are timely, non-misleading, accurate, and scientifically balanced for assigned Vertex marketed products and/or investigationals and relevant disease-related topics for use by MICs to respond to commonly received unsolicited medical inquiries.
• Provides guidance to Medical Information Managers on the appropriate methods for drafting standard medical responses (letters and FAQs).
• Works cross-functionally with other subject matter experts (SMEs) in Medical Affairs, Regulatory Affairs, Formulations, and Pharmacovigilance to send response drafts (letters and FAQs) for review and approval to ensure drafts are accurate, compliant, and appropriately address the topic of the inquiry. Creates standard language templates based upon SME review and approval.
• Utilizes therapeutic knowledge and clinical expertise to independently draft timely, non-misleading, accurate, and scientifically balanced custom responses to new and/or unusual unsolicited medical information inquiries concerning assigned product(s). Provides guidance to Medical Information Managers on the appropriate methods for drafting custom medical responses.
• Reviews medical information call center case records (medical inquiries, potential adverse events, and potential product complaints) to ensure quality and accuracy of response and appropriate case processing.
• Drafts metric and insight reports for use by medical information upper management and strategic business partners.
• Fact checks medical and marketing content, related to assigned product(s) and/or investigationals in the electronic review and approval system, for accuracy and appropriateness and relays all discrepancies to the appropriate subject matter expert or final approver.
• Monitors the medical literature for additional sources of product information and content for use in the creation of medical information materials.