Nationwide
Senior Manager - Operational Excellence
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Senior Manager – Operational Excellence
As Senior Manager – Operational Excellence within Business Operations, you’ll play a pivotal role in shaping and delivering effective, safe and customer‑focused change across Business Banking. Reporting to the Head of Business Operations, this role sits at the heart of how strategic and tactical change is assessed, governed and embedded within an operation of circa 400 colleagues.
Leading a high‑performing Operational Excellence function, you’ll oversee the design and execution of robust change management and governance frameworks, ensuring that change is delivered smoothly, compliantly and with minimal disruption to customers and colleagues. You’ll work across complex, multi‑journey environments including Start & Set Up, Everyday Banking, and Borrow & Grow, partnering closely with senior leaders, transformation teams and business control functions.
This is a senior leadership role requiring strong judgement, influence and commercial acumen. You’ll balance pace with control, driving service improvement, mitigating risk and continuously enhancing customer and colleague experience as the business evolves.
We support small and medium businesses and larger enterprises to build livelihoods, create jobs and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and ready to deliver more ‘simply brilliant experiences’.
This role sits within Business Operations, supporting Business Banking, and is central to how change is led, managed and embedded across the operation. The Senior Manager – Operational Excellence is accountable for ensuring that all planned change is effectively assessed, governed and implemented in line with regulatory expectations, risk appetite and customer outcomes. You will lead a team of Operational Excellence Operations Managers and their teams.
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By providing clear leadership, structured frameworks and expert oversight, the role ensures that change enhances performance, strengthens controls and improves experiences for both customers and colleagues, while safeguarding business resilience.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you&data=05|02|Samantha.Graham@nationwide-jobs.co.uk|c3d3225d77e54ab5a92008dedc2cceff|18ed93f5e4704996b0ef9554af985d50|0|0|639190282163461695|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI=&reserved=0].
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Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you&data=05|02|Samantha.Graham@nationwide-jobs.co.uk|c3d3225d77e54ab5a92008dedc2cceff|18ed93f5e4704996b0ef9554af985d50|0|0|639190282163491890|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=xcw6RJCrwBHPemN0twKbUAEgcj/wbg6By56h6kGiEfw=&reserved=0].
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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