Signature Aviation
Senior Manager, Operations Insights and Performance
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Senior Manager, Operations Insights and Performance - Signature Aviation, UK
Full time role
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
In this role, you will shape and lead the organisation's operational insights strategy, transforming data into meaningful intelligence that improves performance, safety and efficiency. You will bring together data from multiple sources to provide a clear view of operational performance, develop advanced analytics and predictive insights, and present complex information in a way that enables confident, data-driven decision making at every level of the business.
You will drive a high-performance culture by designing and evolving enterprise-wide KPIs, dashboards and performance frameworks that support accountability and continuous improvement. Working closely with stakeholders across Operations, Safety, Finance, IT and Compliance, you will identify opportunities to improve performance, influence business priorities and lead analytics-driven initiatives that deliver measurable operational improvements.
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A successful candidate will also build and inspire a high-performing analytics and business intelligence team, championing best practice in data visualisation, insight generation and storytelling. As a trusted partner to senior leaders, you will influence strategic decision making, promote the adoption of data and analytics across the organisation, and help embed a culture of innovation, collaboration and continuous improvement.
About you:
Essential:
- Undergraduate degree in Data Science, Analytics, Business, Statistics, Computer Science, Engineering, or a related field, or equivalent experience; Master's degree preferred.
- Proven and progressive experience in data analytics, with a focus on analytics, operations, or performance management; aviation industry experience preferred.
- Strong leadership experience managing teams and enterprise-wide initiatives.
- Experience supporting complex operational environments preferred.
Additional knowledge & skills:
- Advanced proficiency in analytics and business intelligence tools, including Python, SQL, Tableau and Power BI.
- Strong understanding of KPI development, performance management systems and operational metrics.
- Excellent executive communication, presentation and data storytelling capabilities.
- Experience leading cross-functional transformation and change initiatives.
- Knowledge of data governance, automation and emerging analytics technologies, including Artificial Intelligence (AI) and Machine Learning (ML).
- Strong business acumen with the ability to connect data insights to financial and operational outcomes.
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What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested?
To apply, simply submit your updated CV outlining your qualifications and experience.
Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
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