Airwallex
Senior Manager, Operations Strategy
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Manager, Operations Strategy
Operations Strategy Lead (EMEA) – London
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by innovative infrastructure and software, we empower over 200,000 businesses worldwide, including Brex, Rippling, Navan, Qantas, and SHEIN, with seamless solutions for business accounts, payments, spend management, treasury, and embedded finance.
Founded in Melbourne and valued at $8 billion, we PoHH uLS a team of 2,200+ tech visionaries across 26 offices. Backed by global leaders such as T. Rowe Price, Visa, Mastercard, Sequoia, and Lone Pine Capital, we’re shaping the future of global banking. Join us to drive ambitious work and tangible impact.
Attributes We Value
We seek builder-leaders with founder-like energy, mission-driven curiosity, and a focus on ownership and execution. You thrive in environments where:
- Problems are complex and high-visibility, with clear opportunities for growth
- Decisions are made fast but rigorously, from first principles
- You innovate with AI, streamline processes, and deliver end-to-end solutions
- Collaboration and humbility are core to high-performance teams
About The Team
The Operations team at Airwallex fuels seamless global operations, ensuring:
- Workflow optimization for efficiency
- Customer experience enhancement and operational resilience
- Best-practice adoption to drive scalability
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Our teams collaborate to maintain unparalleled service standards, enabling businesses worldwide to grow.
What You’ll Do
You’ll drive EMEA customer experience excellence as a self-starter in Operations Strategy. Key tasks include:
- Leading high-impact customer-facing projects to overcome pain points
- Uplifting daily operational workflows through strategic interventions
- Applying data-driven insights to target problem spots
- Ensuring cross-functional alignment to create measurable outcomes
(Location: Based in London)
Responsibilities
Responsibilities include:
- Strategic initiatives: Identify and execute high-value projects boosting customer experience and operational efficiency
- Cross-functional leadership: Drive day-to-day optimizations across Operational functions, balancing speed and rigor
- Data-driven analysis: Leverage SQL/R/Python and business intelligence (BI) tools to inform action plans
- Stakeholder involvement: Collaborate with leadership and teams to align on solutions, often resolving issues at the leadership’s discretion
- Reporting & governance: Track and communicate project progress, risks, and dependencies to leadership
- Ad-hoc projects: Resolve sudden operational or support challenges, conducting in-depth root-cause analyses as needed
Who You Are
(Minimum qualifications: essential for consideration. Preferred qualifications are a plus but not mandatory.)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Minimum Qualifications
- 7+ years of experience in fast-growing tech startups, management consulting, or equivalent operational strategy roles
- Analytic mastery: Proficiency in SQL / R / Python with experience in BI tools (advantageous)
- Agile problem-solving: Strong ability to analyze complex issues and propose actionable solutions
- Stakeholder influence: Superlative ability to influence cross-functional teams toward desired outcomes
Applicant Safety Policy
At Airwallex, we guarantee fraud-free recruitment. Beware of:
- Unsolicited requests for bank credentials, passport information, or financial payments
- Communication from non-airwallex.com email addresses
Apply solely through careers.airwallex.com or our official LinkedIn page.
No Fees to Third-Party Recruiters
Airwallex does not pay fees to search firms or recruiters unless a formal agreement is in place. All unsolicited submissions will be considered void.
Equal Opportunity & Inclusion
Airwallex is an equal-opportunity employer. We celebrate diversity and consider candidates based on merit, skills, and potential—regardless of gender, race, religion, disability, or any legally protected status.
If reasonable adjustments can enhance your application, please reach out.
Compensation Range: £90,000–£150,000
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location