Stryker
Senior Manager, Procare Services - UK&I and Northern Europe
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Manager, ProCare Services – UKI & Northern Europe
Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.
What You Will Do
- Drive service contract revenue growth and renewal rates
- Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
- Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
- Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
- Define and track operational and commercial performance metrics
- Improve service execution and customer experience performance by optimising processes across repair centres and field operations
- Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Qualifications
What you will need
- Minimum 10 years of experience in technical services, service operations, or customer operations leadership
- Minimum 5 years of experience managing people, including leadership of field service or technical teams
- Demonstrated experience managing profit and loss (P&L) and service-related financial performance
- Fluency in English
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
- Minimum 3 years of experience managing multi-country or regional operations across Europe
Additional Information
- Location: UKI or Northern Europe (regional role; cross-cultural scope)
- Work arrangement: Hybrid / in-region role
- Travel: Up to 25%
- People management responsibility: Yes (including regional teams and indirect/distributor management)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location