Stryker
Senior Manager, Procare Services - UK&I and Northern Europe
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Senior Manager, Procare Services - UK&I and Northern Europe
Senior Manager, ProCare Services – UKI & Northern Europe
Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.
Responsibilities
Strategic & Commercial Leadership
- Drive service contract revenue growth and renewal rates
- Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
Operational Excellence
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- Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance in:
- Turnaround time
- Service levels
- Loan equipment availability
- Manage regional service structure, including direct leadership of managers and distributor oversight in Ireland, ensuring:
- Consistent service delivery
- Capability development
- Define and track operational and commercial performance metrics
- Improve service execution and customer experience performance by optimising processes across:
- Repair centres
- Field operations
Team Development & Engagement
- Build team capability through:
- Talent development
- Performance management
- Resource planning
- Ensure effective engagement and productivity across technical teams
Requirements
Minimum Qualifications
- 10+ years of experience in:
- Technical services
- Service operations
- Customer operations leadership
- 5+ years managing people, including:
- Leadership of field service or technical teams
- Demonstrated experience in managing P&L and service-related financial performance
- Fluency in English
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Preferred Qualifications
- 7+ years of experience in:
- Medical device
- Healthcare technology
- Regulated service environment
- 3+ years managing multi-country or regional operations across Europe
Additional Details
- Location: UKI or Northern Europe (regional role; cross-cultural scope)
- Work Arrangement: Hybrid / in-region role
- Travel: Up to 25%
- People Management Responsibility: Yes (including regional teams and indirect/distributor management)
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