Stryker
Senior Manager, Procare Services - UK&I and Northern Europe
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Work Flexibility: Hybrid
Senior Manager, ProCare Services – UKI & Northern Europe
Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.
What you will do
- Drive service contract revenue growth and renewal rates
- Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
- Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
- Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
- Define and track operational and commercial performance metrics
- Improve service execution and customer experience performance by optimising processes across repair centres and field operations
- Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams
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What you will need
Required qualifications
- Minimum 10 years of experience in technical services, service operations, or customer operations leadership
- Minimum 5 years of experience managing people, including leadership of field service or technical teams
- Demonstrated experience managing profit and loss (P&L) and service-related financial performance
- Fluency in English
Preferred qualifications
- Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
- Minimum 3 years of experience managing multi-country or regional operations across Europe
Additional Information
- Location: UKI or Northern Europe (regional role; cross-cultural scope)
- Work arrangement: Hybrid / in-region role
- Travel: Up to 25%
- People management responsibility: Yes (including regional teams and indirect/distributor management)
- Travel Percentage: 30%
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com
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Work Flexibility
Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.
Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.
Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.
Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
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