Marriott
Senior Manager, Revenue Management Training Specialist, D+TT EMEA (FTC)
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Position Summary
The Sr. Mgr, Digital + Tech Transformation Revenue Management Training Specialist EMEA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Director Revenue Management Operations EMEA.
This role will provide a bridge between current and future hotel revenue management, training deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one.
The Sr. Manager D+TT RM Training specialist supports the delivery of Revenue Management workshops (before and after cutover) and provides support during pre-go-live validation for the Amadeus Central Reservation System (ACRS). This position emphasizes the facilitation of standardized configuration sessions, assistance to Revenue Managers in system readiness activities, and reinforcement of best practices to ensure properties are fully prepared for successful implementation of Amadeus CRS.
To accomplish this, the Sr. Mgr., Digital + Tech Transformation Revenue Management Training Specialist EMEA will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including Amadeus CRS, One Yield Evolution, Opera Cloud PMS, Opera Sales and Event Solution (OSEM), and use that knowledge to support hotel revenue teams across EMEA. The successful candidate will have a deep knowledge of existing revenue management, loyalty revenue management and reservations processes within EMEA and the systems that support it, including MARSHA, One Yield, Opera PMS, Opera S&C, EMPOWER: ResApp, and the Marriott Bonvoy loyalty program with the focus on Revenue Management. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including rate and price plans, overbooking strategy, guaranteed attributes, non-room products, etc.
Key Responsibilities
Workshop Facilitation & Training
- Co-facilitate and as experience grows, lead interactive revenue management workshops and webinars before and after cutover (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges, using standardized facilitation materials and agendas.
- Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory setup and management, and policy basics.
- Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness and to reinforce participant understanding.
- Adjust delivery approach to meet varying participant needs, with guidance from senior facilitators.
ACRS and One Yield Evolution Setup, Readiness, Pre and post-Go-Live Support
- Serve as the subject matter expert on ACRS revenue management modules, including rate plans, price plans, inventory types, and non-room product configuration.
- Serve as subject matter expert on One Yield Evolution modules, including new inventory management and pricing modules.
- Support property revenue teams during pre-go live activities in validating migrated data, identifying gaps, reviewing system configurations and completing manual configurations as required.
- Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization during workshops, webinars and office hours.
- Provide RM specific training, webinars and office hours for property revenue teams after cutover to ensure high system and process adoption to drive performance.
- Escalate system or process issues to discipline lead as appropriate.
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Digital Learning Path
- Support the Director of Revenue Management Operations to partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their particular roles.
- Review RM training paths and provide improvement suggestions based on feedback and experience.
Stakeholder Support & Communication
- Partner with continent senior facilitators, deployment teams, and Revenue Managers to ensure a positive workshop experience.
- Communicate system concepts clearly and professionally, using approved language and materials.
- Capture participant questions, feedback, and common challenges to support continuous improvement efforts.
- Contribute to a supportive and collaborative learning environment.
Property Support
- Act as the SME for property Revenue Management teams, providing timely responses to property questions and triaging challenges raised by properties during the workshops and trainings.
Deployment Support
- Work closely with the RM discipline Directors during the deployment, focusing on critical task completions before, during and after the ACRS setup workshop and knowledge transfer with property and discipline teams during the Prepare and Ready phases
- Continuing supporting RM discipline Directors throughout the Stabilization phase, helping properties adapt to new business processes and tools through training and office hours.
Stakeholder Engagement & Change Management
- Act as a trusted advisor to property revenue teams and continent RM discipline Directors.
- Communicate complex system concepts in clear, actionable terms.
- Capture participant questions, feedback, and common challenges to support continuous improvement efforts.
- Foster a collaborative, supportive learning environment.
Materials & Continuous Improvement
- Utilize and continuously refine workshop facilitation materials, participant guides, and job aids and ensure consistent delivery.
- Provide input and suggestions to improve training content, exercises, and documentation.
- Maintain familiarity with the Revenue Manager Task List and required pre- and post-workshop activities.
- Stay informed on ACRS and One Yield enhancements and evolving Revenue Management practices relevant to training delivery.
Other
- Perform other duties as needed.
Candidate Profile
Technical & Functional Expertise
- Deep understanding of Marriott’s current reservations and revenue management systems and processes, Marriott Bonvoy Loyalty Program, reservations system and processes, including EMPOWER ResApp.
- Deep knowledge of current Opera PMS, Sales & Catering and preferably SFAweb/GPO).
- Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end experience for Revenue Management associates, including ACRS, One Yield Evolution, Opera Cloud PMS and OSEM.
- Ability to interpret commercial and operational requirements and translate them into system workflows.
Operational & Business Acumen
- Strong knowledge of revenue management, sales, events, catering, rooms operations and commercial processes within hotels.
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Change Leadership & Stakeholder Engagement
- Ability to support hotels and commercial teams through complex system and process changes.
- Skilled in training, stakeholder communication, and change enablement strategies.
- Strong influencing skills with ability to align cross functional teams across disciplines.
Problem-Solving & Decision-Making
- Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
- Comfortable operating in fast paced, ambiguous environments.
- Strong judgment to prioritize effectively and manage competing demands.
Collaboration & Cross-Functional Partnership
- Ability to build strong relationships with continent discipline teams and hotel teams.
- Collaborative mindset focused on shared outcomes and continuous improvement.
Communication & Facilitation
- Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
- Ability to simplify complex concepts and provide clear direction during implementation and support phases.
- Confident facilitator of workshops, discussions, and rapid problem solving sessions.
Adaptability & Resilience
- Effective in dynamic deployment environments with competing priorities.
- Resilient under pressure, maintaining a positive, proactive approach.
- Strong sense of ownership and drive for operational excellence.
Required Qualifications
- 5+ years of relevant professional experience, demonstrating progressive career growth in revenue management.
- Prior experience supporting training sessions, workshops, or knowledge sharing forums
- Demonstrated experience designing and delivering training or workshops to adult learners.
- Deep knowledge of existing CRS, RMS, PMS, S&C, ResAPP, and other operational systems.
- Strong analytical, organizational, and communication skills.
- Ability to travel as needed for training or support delivery.
Preferred Skills & Attributes
- Comfort facilitating discussions and presenting to groups in a virtual environment.
- Experience in adult learning, instructional design, or facilitation.
- Exposure to system deployments, upgrades, or property transitions.
- Previous experience in training delivery, facilitation, or instructional development.
- Detail oriented with the ability to follow standardized processes and materials.
- Technology proficiency in Amadeus CRS and related reporting tools (MiNT), Product Catalog, Land It task management, and ServiceNow / Power of M
- Experience with large-scale system deployments or property conversions.
- Change management or project management credentials.
- Collaborative, adaptable, and solutions-oriented mindset.
Tools & Resources Used
- MARSHA/ACRS
- One Yield/One Yield Evolution
- Opera Cloud
- EMPOWER: ResApp
- JIRA
- ServiceNow/Power of M ticketing for configuration support.
- Product Catalog and Land-It task management systems.
- Workshop Facilitation Materials (slide decks, participant guides, activity sheets).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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