Domestic & General
Senior Manager, Service Delivery Improvement
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Senior Manager, Service Delivery Improvement
Senior Service Delivery Improvement Manager – White Goods Function
Contract Type: 3-month fixed term, Full-time
Location: UK – Remote/Hybrid
Domestic & General is entering a critical phase of delivery across our transformation programmes, seeking an experienced Senior Service Delivery Improvement Manager to spearhead leadership within our White Goods function.
This exciting opportunity is tailored for someone who thrives in fast-paced environments, delivering clarity, momentum, and structural direction to transformational activities. You’ll play a key role in mobilising delivery, enhancing operational efficiency, and establishing foundations for long-term success.
About the Role
The Senior Service Delivery Improvement Manager will provide focused leadership across Repair Workflow Management (Phase 1), stabilising challenges, governing cross-functional transformation, and ensuring service delivery performance.
Your focus will be on:
- Mobilising effectives tools, processes, and foundational governance for sustainable operations.
- Identifying capability gaps and providing data-driven recommendations to optimise team performance.
- Collaborating at senior levels to align strategy, mitigate risks, and achieve measurable outcomes.
- Facilitating clear transitions to permanent roles through structured knowledge transfer.
Key Responsibilities
Your responsibilities include:
Delivery Mobilisation and Stabilisation
- Stabilise Repair Workflow Management Phase 1 ensuring readiness for launch while maintaining delivery momentum.
- Establish governance frameworks, forums, and integrated decision-making structures.
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Operational Excellence
- Assess the current operating model for White Goods, uncovering inefficiencies across service delivery.
- Identify and implement improvements that enhance collaboration and efficiency.
Strategic Oversight
- Consolidate a comprehensive view of all transformation activities, assessing interdependencies, risks, and resource challenges.
- Develop and maintain a roadmap prioritisation tool that influences leadership’s strategic decision-making.
People and Capability
- Synthesise current team capability and readiness against future delivery expectations.
- Assemble a practical capability gap analysis and create an improvement plan for sustainable performance.
Stakeholder Engagement
- Engage effectively with senior leadership to align priorities and share compelling insights.
Transition and Continuity
- Ensure continuity by structured knowledge transfer, preparing the function for permanent success.
About You
To excel in this role, you will demonstrate: ✔ Proven skills leading complex service transformation in fast-changing operational landscapes. ✔ Experience building governance frameworks, driving accountability, and sustaining delivery cultures. ✔ Ability to decline operating models, promote efficiency, and cultivate cross-team collaboration. ✔ Strong analytical and prioritisation skills to navigate transformation interactions seamlessly. ✔ Clear roadmap facilitation to support leadership in executing delivery outcomes. ✔ Capability to identify organisational gaps and develop tangible improvement strategies. ✔ Result on senior stakeholders to inspire change through actionable insights. ✔ Predisposition for establishing examples of knowledge transfer ensuring post-rollback continuity.
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Working for Domestic & General: Benefits
Here’s what awaits you:
📈 Personal and Professional Development
- Entry to internal Networking and Leadership Training programs.
🌐 Work-Life Balance & Healthcare
- Hybrid Systems with flexible options
- Healthcare Financial Support (Net Promoter Cash)
- Directors on health (including GP coaching, telehealth etc.)
💡 Unique Employee Savings
- Enhanced Payment Discounts (including Electric Vehicle & Platform Discounts)
- Salary loans solutions
- Credit building support
📚 Employee Benefits
- Shopping contracts (e.g., exclusive product discounts on household appliances)
- Annual Long Service Rewards targeted at retention and inclusion.
🛡 Financial Protection
- Annual Domestic & General protection plan (administered collaboratively)
- (cost savings of up to 50%). Offers include referrals and friend/family discounts.
Company Culture
At Domestic & General, we are: 🔹 Customer-centric – with transformative change at the core. 🔹 Innovative & fast-paced, fostering a thriving hybrid & collaborative culture. 🔹 Future-focused, expanding nationally and internationally through progressive leadership requirements.
Join us today as we build upon our 100-year legacy of service excellence while guiding the future of growth.
Apply Now! We can’t wait to hear from you.
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