Senior Manager (Training and Capabilities) GTS

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Manager (Training and Capabilities) GTS

This role sits at the intersection of two connected priorities for GTS: leading delivery of the Elevate programme, HSBC’s global capability uplift initiative for Sales & Client Management (SCM), designed to build consistent, scalable client-facing skills and strengthen commercial outcomes across markets; and driving the GTS People Engagement Strategy, shaping how the GTS community learns, engages and grows through Learning & Development, Wellbeing & D&I, and Culture & Recognition.

The two strands are deliberately paired as both are about building capability and engagement across a 40-market, cross-functional community, with the role designed to grow from primarily supporting Elevate delivery into full ownership of GTS People Engagement Strategy.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In This Role You’ll

• Define programme scope, success measures, delivery approach and governance for Elevate across 40 markets, and progressively for the wider GTS People Engagement Strategy as it comes fully under the role.
• Establish clear decision rights, delivery cadence and controls to ensure consistent execution and accountability across both Elevate and GTS People Dimensions activity (Learning & Development, Wellbeing & D&I, Culture & Recognition).
• Partner with HR, Learning, Communications, and regional and dimension leads (Wellbeing & D&I, Culture & Recognition, Learning & Development) to shape initiatives, toolkits and campaigns that improve colleague engagement and the wider GTS staff offering.
• Define and track People Dimensions outcomes (including Snapshot) and leading indicators such as engagement signals, participation and recognition activity; use insights to drive continuous improvement.
• Shape the end-to-end learning journey across Elevate’s three strands (Product, Professional Skills, Strategic Selling), including blended learning modalities, AI-enabled tools and formal assessments aligned to SCM priorities.
• Build and run an integrated programme plan covering design, build, localisation, rollout and sustainment for Elevate, and (as scope expands) for GTS People Dimensions initiatives.
• Own RAID, dependencies, change control and reporting, driving timely decisions and escalating with options where required.
• Ensure market readiness for Elevate (communications, enrolment, logistics, facilitator capacity, tool access, assessment set-up) and for People Dimensions activity (toolkits, campaigns, local engagement events).
• Lead engagement across markets and functions, partnering with market front line leadership, learning teams, HR/People partners, Communications, and regional/dimension leads to secure alignment and delivery commitment.
• Run governance forums and senior updates across Elevate delivery and People Dimensions, with clear actions, owners and follow-through.
• Direct SMEs and manage external vendors/partners to agreed scope, timelines and quality standards, including responsible implementation of AI-enabled tools in a regulated environment.
• Set global quality standards for content, facilitation, learner experience and assessment integrity; track and report outcomes for Elevate (participation, completion, pass rates, feedback and impact measures).