Hilton
Senior Manager, Travel Industry Distribution Integrations
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Job Description
This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world.
Role Overview
The Senior Manager, Distribution Integrations is responsible for implementing new channels and solutions in line with Hilton's strategy around existing and approved distribution channel partners.
This includes overseeing large-scale projects, testing, documentation, hotel-facing, and team member training. The team member will make sure any new channels or products meet the strategic and commercial goals and will set them up to consistently meet the requirements of the department and the company.
The Senior Manager will collaborate with various partners, intermediaries, and internal teams. They will integrate new opportunities, oversee the operational activation, and continuously evaluate the value proposition.
Furthermore, they will optimize the effectiveness of the channel partners following the activation.
You will understand the online third-party space, including Global Distribution Systems (GDS), evolving tools and platforms, and have experience working with intermediaries and connectivity options.
To be successful in this role, the team member will need to have experience establishing distribution and operational processes. The Senior Manager must also have previous experience in project management, with creative problem-solving skills, and a passion for innovation and process improvement.
Responsibilities
What You'll Do During a Typical Day
Large-Scale Implementations
- Provide input/coaching during the Assessment and Contracting process of any new channel or technology discussion
- Complete assessment of potential new partners; consult on optimal integration design and develop a project plan
- Schedule and conduct operational and integration meetings, to review processes, ensure progress, and agree on KPIs with client
- Project manage the Distribution Integration process
- Take ownership or provide support for any activities in the Integration process as required by Director
- Ensure our teams and partners understand, implement, and test integration requirements promptly
Program Management, Education and Support
- Provide level 2/3 support for Distribution accounts and participating properties during the integration process
- Ensure an efficient integration
- Support Operations and Optimizations teams during handover from integration to steady state and provide training/guidance
- Lead product betas/pilots
- Communicate with stakeholders and hotels
- Work with other teams to orchestrate integration activities
- Work with Brands and Revenue Management to ensure a successful deployment and property adoption
- Educate partners on all commercial aspects of the program. Support the channel health assessment process, work with the Sales teams to develop corrective action plans
- Conduct hotel-level training webinars, develop product and program guides, training materials, and best practice documents
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Strategic Engagement and Product Optimization
- Increase Hilton participation across new channels via hotel and rate plan set-up, operational enhancements, systems audits, and online channel analysis
- Work with the rate loading team to develop and add new programs and coordinate the launch of products
- Consult and implement Distribution related global projects in partnership with Global Revenue Management and Sales teams
How You'll Collaborate With Others
- Develop communication models to educate and inform teams and hotels of integration progress
- Provide second line support to all Global Distribution teams for integrated partners
- Co-ordinate progress reports between Global Distribution teams
- Partner with other team stakeholders to ensure understanding and development of cross-team processes
- Work with sales and revenue teams to build awareness of any solution impacts and benefits to partners
Qualifications
Required Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Extensive experience in Hospitality Distribution or Revenue positions
- Proficiency in MS applications, including but not limited to Teams, Excel, Word, PowerPoint, and Outlook
- Attention to detail with an interest in hospitality technology
- Able to work toward and deliver project goals within agreed timelines
- Ability to respond and adapt to constant hospitality changes
- Experience discerning whether a prospect is a good fit for a product based on discovery conversations and communicating product benefits appropriate for each prospect
Preferred Qualifications
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Proven experience working on Distribution projects within the Hospitality Industry
- Experience using Global Distribution Services (GDS) systems
- Project Management qualifications / certifications and experience managing and owning projects
- Additional spoken languages to support global business
- Skills and experience in using MS Access, VBA, and SQL
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
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Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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