Checkout.com
Senior Manager, Underwriting
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Company Description
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Role Overview
We are looking for a Senior Manager to join our Underwriting team in London. You will be part of a team that is responsible for underwriting enterprise customer applications with a focus on analysis relevant to Business Model, Credit Exposure and enhanced Financial Analysis. The ideal candidate must have a passion for coaching and developing people as you will be managing a team of underwriters with a focus on delivering results for the business.
This role is hands-on and highly cross-functional, requiring close collaboration with our key internal players (Business Development, Sales, Account Managers, Risk, Legal teams and Senior Management), and our high value merchants and partners.
Responsibilities
- Oversee people and performance management for a team of underwriters
- Responsible for work assignments across your team within defined SLAs and productivity targets set at the department and company level
- Serve as the first escalation point for all applications and tasks handled by your team
- Serve as the first level approver for applications submitted by your team, providing expert level insight into the business model risk, credit risk and AML risk of a merchant.
- Leveraging experience, you will upscale junior team members through training initiatives on business model and credit analysis, in-line with internal policy guidelines
- Ensure policies and processes are understood and adopted by your team to drive quality and efficiency
- Conduct proficient analysis of P&L, balance sheet and cash flow statements of large, complex deals and prepare persuasive summaries to assess micro and macro risks, mitigants and make balanced recommendations to the Credit Risk Committee
- Identify operational issues and areas for improvement, and make detailed recommendations on how to improve the merchant onboarding experience
- Foster a culture of collaboration with key internal stakeholders, in particular Sales, and first and second line Risk and Compliance personnel and Legal
- Contribute to Underwriting initiatives and projects as required
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Qualifications
What we're looking for
- Expert level understanding in financial analysis with proficiency in evaluating high risk lines of businesses including travel, subscriptions, ticketing and events, securities dealers, gambling, amongst others
- Understanding of KYC/KYB and Enhanced Due Diligence measures in the UK and EEA.
- Passion for coaching and nurturing talent, helping team members develop their technical skills and professional skills to achieve their goals
- Apply qualitative and quantitative criteria to evaluate teammate performance against KPIs
- Demonstrated ability to make sound judgment, balancing risk and reward
- Possess excellent written and interpersonal communication skills
- Adopt a ‘customer first’ mindset to deliver creative solutions for our merchants
- Competent escalation management - act with urgency to ensure escalations are prioritized, owned, and resolved effectively
- Ability to continually monitor and manage competing priorities and adjust accordingly
- Possess enthusiasm to drive process improvement initiatives, and contribute to broader department initiatives and projects
- High performance mindset defined by rigorous discipline and execution intensity
- Contribute to cross team collaboration and building a One Team culture
- Leading by example, you will demonstrate our core Values and live out our Operating Principles in everything you do
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Experience you will bring to the role
- Coaching and developing the knowledge and skill of others within your domain expertise, preferably demonstrated through previous people management positions
- Experience related to underwriting, credit insurance and/or commercial lending
- Domain expertise within the payments industry will be preferable
- Work in a team that uses qualitative and quantitative targets to measure performance
- Expert level financial statement analysis and credit exposure assessment ability
- Experience with concise written and oral presentations, and ability to deliver complex messages in a clear and focused manner
- A highly analytical team player who loves to evaluate financial, compliance and business risks
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
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