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Senior Managing Consultant
Senior Managing Consultant (Response Group) – Crisis24
About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We empower prominent organizations, disruptive brands, and influential individuals to operate with confidence in an unpredictable world.
At Crisis24, we foster a culture where professional growth and meaningful impact go hand in hand. Our dynamic environment offers unprecedented opportunities for career advancement, encouraging continuous learning, professional development, and scalable achievement.
Join us today and be part of an extraordinary team where growth and impact converge.
🔗 More at www.crisis24.garda.com
About the Role
Due to global expansion, Crisis24 seeks a commercial, highly motivated, dynamic, and dedicated Senior Managing Consultant (Response Group) to initially support the All Hazards Response (AHR) team before transitioning into broader Response Group responsibilities. This role requires a lateral-thinking senior consultant who:
- Primarily leads All Hazards Response (AHR) cases
- Contributes to Response Consulting Services (including Cyber Response, Special Risks, Product Risks)
- Supports business development under the guidance of the Director, All Hazards Response
Ideal Candidate Profile
- Strong communication skills: Clear, concise (no jargon), engaging written and verbal articulation.
- Leadership & emotional intelligence: Commanding yet empathetic, decision-making, and rapid problem-solving—with a calm, resourceful demeanor in high-stress situations.
- Collaborative leader: Thrive in small, high-pressure team environments with confidence, adaptability, and trust-building.
- Ethical integrity: Discretion, accountability, and adherence to professional standards.
- High-performance ambassador: Self-motivated, flexible (with global travel and off-hours availability), and quality-driven.
- Strategic mindset: Actively learn from geopolitical, security, and crisis trends—always applying a global perspective.
- Resourcefinder: Sustainable access to non-traditional open-source intelligence and diverse analytical tools.
Work Location & Travel
- Primary base: London (2 London Bridge)
- Global travel: Required for client engagements, crises, and business development.
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Key Responsibilities
Managerial Responsibilities
- Partner with the Director, All Hazards Response to develop and execute response strategies.
- Case Management:
- Perform daily operational review of AHR cases to ensure high-quality responses.
- Act as Case Manager, ensuring Response Consultants and clients are fully supported.
- Maintain accurate case documentation and schedule updates with insurance partners.
- Process reinforcement: Continuously improve internal workflows and client service levels.
- Collaboration: Close coordination with fellow AHR Case Manager to provide Director AHR with holistic case oversight.
Operational Responsibilities
- Response Consultant duties: Deploy directly with clients’ crisis teams during incidents.
- Duty Officer coverage: Periodically handle after-hours incident triage and advisories.
- Consulting execution: Deliver global risk and crisis management services proactively and reactively.
- Resource deployment: Coordinate necessary tools and personnel for delivery of services.
Business Development
- Collaborate with CSC management for client pitches, especially focusing on:
- Underwriter business development (supporting high-value clients).
- Broker engagements and direct client retention.
- Partner with Regional Directors to scale pre-incident consulting services globally.
- Account management and relationship deepening with existing clients.
Collaboration
- Work with Crisis24’s global teams (CSC Response Consultants, ATCs, IRM, PSG).
- Engage with GardaWorld colleagues (EMEA, US, Canada).
- External partnerships: clients, brokers, underwriters, and third-party intelligence sources.
Reporting Line & Authority
- Reports to: Director, All Hazards Response (with cross-Response Group alignment).
- Supports wider CSC including Cyber Response, Special Risks, Product Risks & Consulting.
- Supervisory accountability: Streamlined through companywide KPIs and annual performance reviews.
- Key deliverables:
- Revenue generation via responses, tenders, and proposals.
- Strategic CRM implementation.
- High-standard execution of case management and consulting services.
- Client admin, brand profile-building, and participation in performance reviews.
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Authority
- Approve and issue proposals, RFPs, and consulting deliverables.
Who You Will Mentor & Manage
Within Crisis24:
- Direct: Response Consultants and internal teams (ATC, IRM, PSGs, crosses teams). Outside Crisis24:
- Clients, brokers, insured parties, intelligence sources.
Essential Qualifications & Experience
- 10+ years of relevant expertise in:
- Security risk/crisis management
- Insurance markets (especially underwriter/client relationships)
- Crisis response consultation (proven track record)
- Analysis and mitigation skills:
- Strong ability to identify/gauge global risks via open-source intelligence + specialized tools.
- Public/private sector fluency: Large multinational corporations, SMEs, high-net-worth individual support.
- Demonstrable commercial acumen: Proven sales targets achievement, client-proposal authoring/negotiation, and negotiated contract signing.
- Global travel/temp Culture-ready: Efficiently navigate multicultural client contexts with sensitivity.
- Basic certifications: At least one recognised security credential (e.g., CSMP, CPP, or PSP).
- technical skills: Strong MS Office proficiency preferred.
- Language: Fluent written/spoken English mandatory; Spanish/French a strong asset.
Desired Traits (Bonus)
- Prior Crisis24/GardaWorld background.
- A personal network built within insurance brokerage environments.
Remuneration & Review Process
- Competitive compensation package reflecting role scope.
- Candidates will undergo standard performance management and KPI-backed evaluation pathways.
Information Security & Inclusivity
Protecting Confidentiality
Crisis24 and GardaWorld commit to a rigorous security policy. All staff must:
- Follow all data protection policies.
- Report incidents/vulnerabilities immediately.
- Complete regular security training.
Our Commitment
We uphold inclusion and diversity—ensuring that equal opportunities are respected. We do not discriminate against:
- Race, color, sex/identity, marital status, religion, age
- Disability, sexual orientation, veteran/military status
- National origin or any other lawfully protected characteristic.
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