Royal United Hospitals Bath NHS Foundation Trust
Senior Medical Secretary - Gastroenterology
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Job Overview
Hello - I’m Tom, Specialty Manager for Gastroenterology and I’m delighted you’re considering joining our team.
I am looking for a Senior Secretary to join our warm and welcoming Gastroenterology team, supporting our consultants and leading a small, experienced secretarial team. If you’re someone who enjoys being the calm, capable person others rely on - the one who quietly keeps everything (and everyone) on track – then this is the role for you.
This is a valued, visible role at the heart of the service - ideal for someone who enjoys responsibility, teamwork and making a positive difference for patients and colleagues alike.
Main Duties of the Job
You’ll provide comprehensive medical secretarial support to our consultants, and nursing teams while coordinating, supporting and line managing the gastroenterology secretarial team. From clinic correspondence and diaries to workload planning and problem‑solving, you’ll help ensure the service runs smoothly and efficiently.
You’ll work closely with clinicians, nurses and managers, using your experience and judgement to keep things on track – even when priorities shift.
Detailed Job Description And Main Responsibilities
- Provide a full medical secretarial service, including audio typing, clinic letters, correspondence and diary management
- Act as a welcoming and professional first point of contact for patients and colleagues
- Line manage and support the gastroenterology secretarial team, overseeing day‑to‑day activity and workloads
- Monitor clinic typing performance and escalate issues early, working with managers to find solutions
- Maintain accurate systems for records, rotas, annual leave and sickness
- Support recruitment, induction, training and appraisals within the team
- Act as a knowledgeable and supportive lead for administrative processes, spotting opportunities to improve how things work
You don’t need to arrive knowing everything - we’re looking for a confident, kind manager who enjoys supporting others to do their best work.
Why You’ll Love Working Here
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- A genuine management role where your leadership and ideas really matter
- A supportive specialty team who value good administration and know they can’t do it without you
- The opportunity to shape how the secretarial service runs, not just keep it ticking over
- Variety, autonomy and the satisfaction of helping both patients and your team
- A friendly, welcoming environment where people know each other and offer support on busy days
We warmly encourage informal contact - whether that’s a quick chat, a visit, or just some honest questions before you apply. We’d love to meet you.
Working for Our Organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Person Specification
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Experience
Essential criteria
- Excellent keyboard skills with ability to produce accurate correspondence
- Proficient with Microsoft Office and ability to learn new digital systems
- GCSE English and Maths (or equivalent)
Desirable criteria
- Medical secretary qualifications or experience
- Previous supervisory experience
Experience
Essential criteria
- Experience working in an administrative or secretarial environment
- Knowledge of office and administration procedures and ability to organise and prioritise workload
Desirable criteria
- Previous NHS medical secretarial experience
- Experience using NHS patient administration systems (e.g. Millennium, CCS)
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant Requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to Download
Further Details / Informal Visits Contact
- Name: Kane Wilson
- Job title: Gastroenterology Admin Manager
- Email address: kane.wilson1@nhs.net
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