Tech has never been about just hardware or software. It’s about people.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver. Here’s how you’ll make an impact:

Senior Microsoft Operations Specialist

How You’ll Fit into the Big Picture ✨

Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will:

• Play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, professionally, and on time.
• Act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement.
• Work closely with licensing, solutions, sales, and finance colleagues to support our customers and execute multi-million-pound Microsoft licensing agreements effectively.

What You’ll Be Doing 🎯

• Act as a senior point of contact for Microsoft Operations, providing:
  • Guidance, escalation support, and operational expertise to colleagues and the wider business.
• Process and oversee Microsoft orders, renewals, and agreement submissions:
  • Ensure adherence to Microsoft requirements, compliance rules, and key milestones.
• Interface with Microsoft procurement, licensing, and administration systems to resolve:
  • Customer, vendor, and internal queries.
• Support the team for complex operational queries, collaborating with licensing and solutions specialists as needed.
• Monitor:
  • Workload, agreement milestones, and SLAs to ensure timely, accurate task completion.
• Maintain accurate internal agreement records, documenting:
  • Customer, contract, and renewal information.
• Carry out quality checks on Microsoft agreement/order submissions to:
  • Reduce errors, manage risk, and ensure compliant delivery.
• Liaise with Finance for:
  • Timely invoice reconciliation and resolution of supplier billing queries.
• Deliver:
  • Training, coaching, and process guidance to new/existing specialists and sales teams.
• Update and maintain operational guides to ensure documentation reflects changes in:
  • Microsoft programmes and processes.
• Identify opportunities to improve:
  • Microsoft operational processes, controls, and ways of working across teams.
• Support the Microsoft Compliance Manager with:
  • Reporting, presentations, and operational insights.
• Provide overall team support as needed.