Lindt & Sprungli UK
Senior National Account Manager
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A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We're also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
In this role, you will be at the heart of one of our most exciting and fast-growing channels, playing a key role in shaping our digital success. As a core member of the Digital and wider Sales team, you will take ownership of our Amazon 1P business, a 3P marketplace partnership, and our Moonpig account - driving sales, profit and market share through standout commercial thinking and execution.
You will also lead and develop a National Account Executive, coaching and guiding them to build capability and deliver strong performance. Working cross-functionally in a fast-paced, dynamic environment, you will bring our Joint Business Plans to life and unlock meaningful growth across these strategic platforms.
Where you'll be based
Richmond, London (Hybrid Working: 60% office / 40% working from home over 1 month)
Key Responsibilities
Key Account Management (Amazon Retail / Fresh, Moonpig, 3rd party Marketplace partner)
- Deliver in-year customer plans, including budgeted NTS, GP targets and market share objectives, in line with P&L targets and the Lindt Digital strategy
- Lead, negotiate and trade AVNs / Joint Business Plans to deliver sustainable growth
- Build, manage and optimise media plans in partnership with our Amazon Ads agency, driving ROI, new-to-brand acquisition, traffic and conversion (including full-funnel Amazon campaigns and storefront execution)
- Own the customer forecast, aligned to demand, and collaborate closely with Supply Chain to deliver against PO compliance, confirmation and delivery KPIs
- Contribute to regional European Amazon planning by sharing and applying best practices across markets
- Maintain strong availability across the portfolio, including NPD, through effective commercial and operational management aligned to key customer timelines (particularly Easter and Christmas)
- Use data and insights to drive decision-making and unlock new opportunities across key platforms (Vendor/Seller Central, Amazon Ads, Kantar, Circana, NIQ Digital Shelf, etc.)
- Partner closely with Commercial Finance to manage pricing, accruals and invoicing, including leading monthly customer reviews
- Manage preferred 3rd party marketplace commercial supply agreements
- Lead sell-in and agreement of all-year-round, Easter and Christmas commercial growth plans, including execution and sell-through initiatives, using a test-and-learn approach
- Work closely with Marketing to shape the portfolio pipeline and deliver digital-first propositions aligned to the digital strategy
- Own and drive the Pureplay Gifting agenda across your accounts and wider sales channels, delivering over-indexed performance in gift guide participation, seasonal execution and bundle initiatives
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Team Leadership & Development
- Line manage a National Account Executive, providing clear direction, coaching and regular feedback to support their development and progression
- Build capability within the role, ensuring delivery against objectives and strengthening core account management skills
- Foster a high-performance mindset, role-modelling strong commercial acumen and cross-functional collaboration
What experience you'll bring
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- Marketplace experience is essential
- Proven account management experience with full P&L ownership, ideally within FMCG or gifting
- Experience managing or developing junior team members is advantageous
- Strong track record of negotiating and delivering Joint Business Plans
- Performance-driven, highly motivated and focused on delivering core KPIs
- Highly proficient in Amazon Vendor/Seller Central and Amazon Advertising platforms
- Strong communicator with the ability to influence effectively across cross-functional stakeholders
- Ambitious and proactive, with a strong drive to deliver results and a genuine desire to develop and progress themselves
How you will be rewarded
Internal level 2
For the Senior National Account Manager position, the salary range is £60,000 - £75,000. In addition, you will receive a benefits package including; car allowance, bonus, pension, life cover, £100 a year Personal Development Allowance, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You'll notice this throughout the recruitment process; in our 'dress for your day' policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you'll bring, we can offer you an exciting role in a fast-growing organisation, where we'll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.
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