Grind Coffee
Senior National Account Manager
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Grind
Grind is a coffee company that lives in London. After opening Shoreditch Grind in 2011, the brand expanded across London with cafés and a production coffee roastery. 2020 changed Grind beyond recognition and since then we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our pink pods, the UK’s first home compostable coffee pods for Nespresso® machines, available online as well as in Waitrose.
Based in Shoreditch, we have a team of talented people working on everything from product development to creative production, to customer experience.
Since 2011 we’ve been serving flat whites to the people of London from our London cafés, and in 2019 we took Grind online - and since then we’ve shipped tens of millions of our pink compostable coffee pods to customers around the world.
Since 2023, our Grocery pillar has enabled our products to be an extension of our brand via the UK’s top supermarkets. We are bringing the quality of our café experience into everyone’s coffee cup - whether they’re at home, at work, or on the go. It allows our products to be an extension of our brand. In 2023, we launched Grind coffee products into supermarkets & wholesale, with 2025 our biggest year yet, extending our range to include Craft Instant Coffee. Having originally conquered the high street, then built a hugely successful D2C business, we are now focused on expanding our B2B presence having launched in 4 major UK supermarkets.
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We are currently recruiting a Senior National Account Manager to spearhead the success of our brand in a major UK supermarket.
Responsibilities
- Cultivate and nurture strong relationships with internal and customer key stakeholders to create a foundation for long-term partnerships and business growth.
- Oversee product management, growing our range & distribution across three key categories: Hot Coffee (including Instant, Pods, Beans & Ground Coffee), Ready-to-drink Iced Coffee, and BWS.
- Partner closely with our Brand and Marketing teams to bring an understanding of your customers, their priorities & shopper to create innovative sales and marketing plans customised for the account to achieve targeted sales goals.
- Work closely with Category, utilising data & shopper insights to optimise distribution, promotional plans and create engaging ranging proposals.
- Collaborate closely with Sales and Roastery Operations teams to ensure exceptional customer satisfaction and operational excellence, build robust product forecasts, including risks, opportunities and seasonality impacts.
Requirements
- Passionate team player who exudes positivity and a can-do attitude.
- Strong background in branded consumer business and account management.
- Branded FMCG training, including sales, negotiation, revenue management.
- Big four supermarket account management experience, with proven track record of building range, winning feature space, negotiating commercials & optimising mix.
- Experience of food & beverages is essential.
- Comfortable with interpreting data, EPOS and forecasting.
- High drive and ambition led mindset.
- Strong relationship skills, both internally and externally.
- SME mindset - don multiple hats.
- Most importantly, this is about your style and drive, as this is a business that puts the customer and its employees front and centre of everything they do. We need team players who want to have fun and genuinely enjoy what you do.
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Benefits
- Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
- SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
- Discounts online: Up to 40% off our retail line online.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Team Events: Participate in regular team events and enjoy a stocked office with healthy breakfast and snacks.
- Family & Friend Discounts: Special discounts for family and friends.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
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