Uber
Senior National Account Manager, Enterprise, Uber Eats, UK
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About The Role
Uber Eats UK is seeking a Senior National Account Manager to take ownership of managing and growing relationships with our most important and largest Enterprise Partners in the UK. Reporting directly to the Head of National Accounts, this critical role will focus on driving strategic growth and ensuring Uber Eats is the delivery platform of choice for key partners.
This role combines strategic account management with a focus on revenue generation and leading complex, multi-faceted deals. You will play a key role in crafting and executing strategies that not only deliver exceptional value for our partners but also directly accelerate the growth and market penetration of Uber Eats across the UK.
What You Will Do
- Account Management: Act as the primary point of contact at the HQ level for our key Enterprise accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction. Be a strategic advisor, driving success in partners' delivery businesses.
- Negotiation and deal-making: Lead commercial discussions with enterprise partners to drive sustainable long-term growth.
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
- Growth: Develop plans in conjunction with your partners to grow their business through expanding to new locations, experimenting with new business models (e.g. Uber Direct) or increasing sales at existing locations through initiatives like effective marketing or menu optimisation.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
- Cross-functional collaboration: Work closely with stakeholders in internal teams both in the UK and globally (e.g. Product, Support, Central Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
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What you will need
- At least 5-7 years of experience in account management or a relevant commercial role; including client-facing experience at executive levels and a track record of outperforming metrics-based business goals
- Strong executive presence and communication skills (verbal and written)
- Experience in leading and negotiating complex, multi-faceted deals through bringing together business, strategy, finance, and legal concepts.
- A strong background with data and data analysis, making data-led decisions and using sound business judgement
- Great project management experience to develop detailed joint business plans with enterprise partners and consistently deliver above expectations
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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