RVM Systems UK
Senior National Account Manager
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Job Title: Senior National Account Manager
Reports To: Director of Sales
Location: Tandy House, Regal Way, Watford, WD24 4YE, with regular travel to national customer sites across the UK
Hours: Full-time, 40 hours per week, with flexibility to meet customer and business needs
Company Description
RVM Systems UK is part of a Swedish family-owned group specialising in reverse vending machines and complete Deposit Return Scheme (DRS) solutions for retailers, hospitality, and public spaces across Europe. Drawing on decades of experience from Scandinavian markets, we focus on making bottle and container recycling simple, enabling a more circular economy.
We deliver end-to-end solutions including hardware, software, installation, maintenance, and integration with DRS administrators, giving customers one partner and no gaps in service. As a lean, agile organisation, we pride ourselves on fast, customer-focused responses, practical support, and long-term commitment that goes beyond the initial contract.
Purpose of the Role
With the UK's Deposit Return Scheme rollout accelerating demand across major retail and hospitality groups, we're looking for an experienced Senior National Account Manager to lead our most strategically significant customer relationships and help shape RVM Systems' national account strategy as the business scales.
Key Responsibilities
- Own and lead the commercial relationship with RVM Systems' most strategically important national accounts, engaging at senior/board level with customer organisations
- Set and own the national account strategy in collaboration with the Director of Sales, including account segmentation, growth targets, and retention priorities
- Lead complex, high-value contract negotiations and renewals, including pricing structures, service level agreements, and multi-year commercial terms
- Identify and drive major account expansion opportunities, including new national rollouts, additional service lines, and cross-sell of new solutions
- Act as senior escalation point for significant service or commercial issues, working directly with senior stakeholders across Service, Installation, and technical teams to resolve them
- Provide mentoring and guidance to National Account Managers, supporting their account planning and negotiation approach where relevant
- Prepare and present strategic account reviews, forecasts, and business performance reports to customers at senior level, and to the Director of Sales and wider leadership team
- Monitor market trends, competitor activity, and regulatory/DRS developments at a strategic level, feeding insight into commercial and pricing strategy
- Represent RVM Systems at senior level at industry events, conferences, and customer forums, acting as a credible ambassador for the business
- Ensure all commercial activity is conducted in line with the Company's Code of Conduct and values
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Requirements
Essential:
- Substantial experience as a Senior/National Account Manager or equivalent senior commercial role, ideally within retail equipment, FMCG, or another B2B solutions environment
- Strong track record of leading large, complex, multi-site national accounts, including senior level negotiation and long-term contract management
- Excellent commercial and financial acumen, with confidence structuring and negotiating high-value agreements
- Exceptional stakeholder management skills, credible and confident engaging at director/board level
- Strong strategic thinking, with the ability to shape account strategy rather than simply execute it
- Excellent communication, presentation, and written reporting skills
- Highly self-motivated and organised, capable of managing a complex, high-value account portfolio with minimal oversight
- Full, valid UK driving licence and willingness to travel regularly nationally, including overnight stays where required
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Desirable:
- Experience within the recycling, sustainability, or environmental sector
- Existing senior-level relationships within major UK retail or hospitality groups
- Experience leading accounts through a DRS or other significant regulatory-driven change programme
- Experience mentoring or informally guiding junior account management colleagues
What We Offer
- Competitive base salary plus commission/bonus structure
- Company vehicle or car allowance
- 25 days holiday plus public holidays
- Pension scheme
- A senior, high-visibility strategic role at the forefront of the UK's Deposit Return Scheme rollout
Our Values — STRIVE
Sustainability First · Trust & Integrity · Responsibility & Ownership · Innovation Together · Value our People · Excellence Always
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