Lambeth Council
Senior Neighbourhood Housing Officer
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Senior Neighbourhood Housing Officer
Senior Neighbourhood Housing Officer
Starting salary: £44,937 pa (rising in annual increments to £47,925 per annum), including London Weighting (LW).
Work pattern: Hybrid working
About Us
Nestled in the vibrant heart of South London, Lambeth Borough is a dynamic community of over 317,600 residents. Spanning from creative Streatham in the south to iconic Waterloo in the north, we are the 9th largest borough in London—known for our extraordinary diversity.
With over 130 languages spoken, we are:
- The home of the Windrush generation
- London’s largest LGBTQ+ community
- Thriving Portuguese-speaking community
Join us as we pursue bold ambitions outlined in our Lambeth 2030 Plan: Our Future, Our Lambeth—transforming Lambeth into a fairer, more cohesive community.
Set against profound cultural gems (such as the Black Cultural Archives), world-class institutions (St Thomas' Hospital), and lush green spaces (including Brockwell Park), Lambeth offers a dynamic, enriching living and working environment. Discover more on our Lambeth Values and Behaviours page.
About the Team
The Neighbourhood Housing Management Team delivers frontline housing services to Lambeth’s tenants, leaseholders, and stakeholders, handling:
- Casework and complex enquiries
- Dispute resolution
- Complaint investigation
About the Role
This is a key leadership position overseeing a team of Housing Officers to deliver an exceptional neighbourhood housing service. You’ll lead from the front, providing technical expertise, resolving disputes, and fostering high standards.
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Key responsibilities include:
- Tenancy management: Overseeing transfers, successions, assignments, and mutual exchanges
- Estate service coordination: Managing cleaning, grounds maintenance, refuse collection
- Estate improvements: Implementing upgrades such as lighting, parking, cycle storage
- Fire risk mitigation: Reducing hazards in communal areas
- Resident engagement: Addressing complex customer issues and supporting vulnerable residents
- Repairs coordination: Managing resident enquiries and repair requests
- Performance and improvement: Driving quality assurance, standards, and continuous enhancements
Core leadership objectives:
✔ Developing and managing your team effectively ✔ Addressing complex housing cases with specialist advice ✔ Ensuring high service standards across the neighbourhood housing spectrum
An excellent opportunity for someone who thrives in leading teams, solving challenges, and delivering outstanding outcomes for residents.
Requirements
To excel in this role, you should demonstrate:
- Proven leadership experience in managing teams or projects
- Extensive housing management experience (preferably frontline or operational)
- Technical authority capable of advising teams on complex or specialised issues
- Performance oversight skills to set high standards and drive improvement
- Strong customer focus and the ability to collaborate across residents, teams, and partner organisations
Benefits
Explore Lambeth’s comprehensive employee benefits package: 🔹 Pension schemes and financial benefits 🔹 Wellness initiatives and developmental opportunities 🔹 Hybrid work flexibility
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How to Apply
Please submit:
- Your CV
- A supplementing statement, clearly aligning your experience with the shortlisting criteria—marked "A" in the Job Description and Person Specification.
As part of anonymised recruitment, please remove personal details from your CV or statement.
📢 Note: The vacancy may close early if applications exceed our target.
For an informal discussion or further details, contact: 📧 Anna Tran at Atran@lambeth.gov.uk
Recruitment milestone deadlines:
🕛 Vacancy opens: Flexible 🗓 Closing date: 11.59pm, Sunday 12th July 2026 📅 Shortlisting: 15th July 2026 🗓 Interviews: 30th July 2026
Safeguarding Commitments:
- Applicants selected for interview must undergo a Basic DBS check
- Successful candidates will also complete a CIFAS fraud check
At Lambeth Council, we:
🌟 Commit to equal opportunities for all candidates 🌟 Champion diversity and safeguarding, awarding interviews to all disabled applicants who meet minimum criteria.
Explore our accreditation commitments further here.
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