Ventula Consulting
Senior Network & Infrastructure Manager - £500 per day (Outside of IR35)
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Senior Network & Infrastructure Manager - £500 per day (Outside of IR35)
One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer for a senior technical role within the Group IT Operations function. This role is focused primarily on supporting and maintaining the infrastructure estate.
Responsibilities
Infrastructure Operations & Support
- Provide senior-level 2nd line support, including investigation, troubleshooting, and resolution of infrastructure and network incidents across multi-site environments.
- Proactively monitor, maintain, and optimise infrastructure performance through health checks, patching, and continuous improvement activities.
- Support and maintain enterprise infrastructure platforms, including:
- Microsoft Azure and Microsoft 365
- Entra ID (Azure AD)
- Networking, switching, Firewalls, DNS/DHCP
- Wi-Fi
- Remote access technologies (ZCC, Global Protect)
- Ensure infrastructure availability, reliability, and performance across cinema and office environments.
- Identify and remediate potential issues proactively before business impact occurs.
- Participate in major incident response, including technical troubleshooting and escalation support.
Cloud & Microsoft Platform Administration
- Administer and support Microsoft Azure services and cloud-hosted infrastructure.
- Support Microsoft 365 services, including but not limited to:
- Exchange Online
- Teams
- SharePoint Online
- Intune
- OneDrive
- Microsoft Defender
- Manage identity and access processes within Entra ID.
- Contribute to cloud governance, security hardening, and compliance initiatives.
- Collaborate with Group Security and Shared Services teams to implement best practices across cloud and endpoint environments.
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Networking & Connectivity (Cisco & HP switched)
- Provide senior-level support for enterprise networking across multi-site environments.
- Support and troubleshoot LAN, WAN, Wi-Fi, DNS, and secure access services.
- Support Zscaler SASE environments and associated network security controls.
- Work collaboratively with third-party network and telecom providers.
- Assist with network upgrades, refreshes, and optimisation initiatives.
Projects
- Support infrastructure and cloud transformation initiatives across UK&I and the wider group.
- Contribute technical expertise to deployment, migration, and integration projects.
- Drive standardisation of infrastructure services and operational processes across territories.
- Support implementation of new tools, monitoring platforms, and automation capabilities.
- Participate in testing, change implementation, and release activities.
Service Management & Governance
- Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support out of hours being on call/on duty for approximately one week of every month.
- Operate within ITIL-aligned service management processes, including:
- Incident Management
- Problem Management
- Change Management
- Request Fulfilment
- Ensure all tickets, escalations, and technical activities meet agreed SLA targets.
- Support continual service improvement and preventative actions for recurring issues.
- Participate in on-call support rota (approximately one week per month).
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Technical Knowledge & Experience
- MS Office (all packages including M365)
- Azure
- Intune
- All OS levels
- Windows desktops and laptops
- MDM (mobile device management for mobile phones and tablet devices)
- Windows server support
- VMWARE
- SQL Server (management and housekeeping)
- LAN, WAN & TCP/IP (desirable)
- Physical networking infrastructure (Cat 5e/6 & fibre desirable)
- PC, Server & Laptop build and repair
- AD integrations and management
- Monitoring of all core systems using in-house tools
- Service desk call logging
This is a wonderful opportunity to work for one of the UK's leading entertainment groups (household name). The role offers between £400-£500 per day for an initial 3-month contract. Outside of IR35. The location is West London, Mon - Thu with Friday WFH.
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