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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Senior Network Manager on a secondment basis.
Role Overview
The role of the Senior Network Manager is to lead an engaged and motivated customer facing team to drive business growth and improve customer service.
Working closely with the branch management team, you will be required to build a customer and people centric environment whilst supporting branch operations and ensuring services are being delivered in accordance with customers’ needs.
You will be fluent in speaking Cantonese and/or Chinese languages to support our customers within the local community.
Key Responsibilities
In this role you will:
- Lead a customer-facing team, improving performance through high-quality coaching and training tailored to individual needs.
- Partner with branch management to maintain operational effectiveness, deliver a customer-centric service, and drive growth across all segments.
- Deliver agreed performance outcomes in line with the wider branch plan.
- Embed effective controls to minimise operational losses while maintaining excellent customer service.
- Deliver strong risk management and controls to manage all forms of risk and minimise operational losses.
- Representing the brand and HSBC in the local community to support our customers and commercial growth ambitions.
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Requirements
To be successful in this role you should meet the following requirements:
- Fluent in speaking Cantonese or Mandarin language is essential.
- Leadership or line management responsibilities.
- Strong relationship-builder; creates internal/external networks to enable collaboration.
- Proven coach who improves performance and delivers individual and business goals.
- Sets and achieves stretching short-, medium- and long-term targets.
- Excellent communicator; able to influence and negotiate effectively.
- Experienced in complex, ethical sales with demanding customers.
- Continuous improvement mindset.
- Makes timely, practical decisions in ambiguity; considers different perspectives and owns outcomes.
- Highly motivated, adaptable leader committed to developing self and others.
Location and Duration
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You will be based at our Gerrard Street Branch, London. This is a secondment opportunity for a minimum of 12 months.
Additional Support
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Diversity and Inclusion
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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