Operational Excellence

• Ensure high site standards in terms of cleaning, repair, and presentation across all managed properties, maintaining these standards within property budgets.
• Inspect all properties at the frequency specified by the Facilities Management Agreement (FMA) and ensure all inspections are logged and completed on time.
• Monitor and manage utility consumption at all sites, updating Compass accordingly.

Budget Management

• Assist in the preparation of the annual service charge budget by drafting proposals with detailed explanatory notes to ensure the CRM understands the operational needs of each property.
• Approve all expenditure invoices as the first approver, track budget spend throughout the service charge year, and promptly notify the management surveyor of any budget deviations.
• Own and oversee the service charge reconciliation process to ensure accuracy and completeness.
• Quarterly budget meeting with the client to review expenditure.
• Monitor client expenditure and ensure timely approval of invoices via Proactis/Elogbooks.

Contractor Management

• Evaluate and oversee contractual relationships with contractors, ensuring service delivery aligns with agreed specifications.
• Address and resolve any shortcomings in service delivery promptly, and escalate issues to senior management as necessary.
• Ensure contingency plans are in place for adequate site attendance, including cover for holidays, sickness, and training.

Crisis Management and Emergency Response

• Act as the first point of contact for emergency situations, coordinating with Savills Helpdesk and third-party stakeholders to ensure rapid response and resolution.
• Report back to relevant personnel during emergencies, ensuring effective communication and management.

Reporting and Documentation

• Ensure the Operation Reporting System (Compass) and Datastation Health & Safety systems are up-to-date and complete at all times.
• Produce and coordinate information and reports in line with Savills and client requirements.

Essential Skills, Knowledge and Experience

• Proven track record with 5+ years of experience managing facilities across a diverse portfolio, including multi-site operations and large-scale commercial properties.
• Demonstrated ability to build, develop, and maintain strong, long-term relationships with key clients, ensuring their needs are met and high levels of customer satisfaction are achieved.
• Experienced in leading and mentoring teams, with a focus on developing talent, enhancing skills, and fostering a collaborative and productive work environment.
• Highly self-driven individual with exceptional interpersonal skills, able to engage with stakeholders at all levels and influence outcomes through effective communication.
• Proven ability to manage multiple tasks and projects simultaneously, prioritising work to meet deadlines while maintaining flexibility in a dynamic, fast-paced environment.
• Skilled in managing a large portfolio of projects and properties, coordinating with a broad range of clients, suppliers, and property owners to ensure service excellence.
• Extensive experience and expertise in delivering high standards of property management, including maintenance, compliance, and service delivery within budgetary constraints.
• Comprehensive knowledge and experience in preparing, managing, and reconciling service charge budgets, ensuring compliance with financial targets, deadlines, and cost control measures.
• NEBOSH certification is essential, demonstrating a strong commitment to maintaining safe, compliant work environments and adhering to legal and statutory requirements.
• Strong background in facilities management within a comparable setting, with a solid understanding of operational best practices and industry standards.

Working Hours

• 09:00-17:30

Please see our Benefits Booklet for more information.