ArcelorMittal
Senior office administration professional – London office
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Job Description
The role acts as the on-site liaison between the London office and the offshored PA pool, overseeing/supporting the accurate processing and management of external purchase billing within SAP, delivering high-quality workplace operations and robust vendor management, while acting as a key point of contact for local stakeholders and ensuring consistent application of corporate policies and standards.
Beyond operational delivery, the position drives a high-performing, employee-centric workplace environment aligned with business needs.
The role ensures that office operations are fully integrated, cost-efficient, and compliant with corporate standards and UK regulatory requirements.
Key Responsibilities
Principal Liaison with External PA Pool
- Act as the principal liaison between London-based senior leaders (VP/EVP) and the offshored PA pool
- Ensure appropriate processes are in place and managed to ensure the accurate processing and management of external purchase billing within SAP by the offshore PA pool
- Ensure appropriate processes are in place and managed to ensure offshore PA pool delivers on all other aspects of key PA requirements, in particular travel management
- Act as a trusted operational partner to London-based senior leadership, providing proactive support on day-to-day office management and strategic workplace initiatives
- Ensure the smooth and efficient daily operation of the London office, fostering a professional, well-organised, and welcoming environment for employees, visitors, and senior stakeholders
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Office Management & Workplace Operations
- Act as a trusted operational partner to London-based senior leadership, providing proactive support on day-to-day office management and strategic workplace initiatives.
- Ensure the smooth and efficient daily operation of the London office, fostering a professional, well-organised, and welcoming environment for employees, visitors, and senior stakeholders.
Operational Leadership & Continuous Improvement
- Lead office operations with a focus on efficiency, service quality, and continuous improvement.
- Work closely with internal teams (HR, Catering, Reception, Facilities) to ensure an integrated and high-functioning workplace environment.
Facilities & Vendor Management
- Oversee all aspects of facilities management, including space planning, office moves, locker allocation, reception services, and workplace infrastructure.
- Manage relationships with landlords (e.g., BSH building management), suppliers, and service providers including cleaning, catering, maintenance, security, and IT on-site support.
- Monitor vendor performance and service quality, ensuring high standards are consistently maintained and issues are addressed promptly.
Workplace Experience & Engagement
- Plan and deliver office events (e.g., town halls, offsites, seasonal events, team activities) in collaboration with HR and leadership.
- Create a positive and engaging workplace experience aligned with company culture and employee needs.
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Health, Safety & Compliance
- Serve as an active member of the Health & Safety Committee, leading initiatives to ensure compliance with UK regulations.
- Conduct risk assessments and maintain health & safety records.
- Coordinate emergency response roles, including Fire Marshals and First Aiders, and ensure appropriate training is delivered.
Additional Responsibilities
- Provide reception cover as required to ensure continuity of front-of-house services.
- Support and coordinate office moves, reorganisation, and space optimisation projects.
Skills & Experience
Required
- Strong office & workplace operations management experience in complex corporate environment
- Experienced in coordinating and acting as liaison between senior leadership and offshored PA pool desirable
- Excellent stakeholder management & communication
- Proven operational leadership & problem-solving capability
- Solid facilities & vendor management
- Budget management & financial control experience
- Experience in employee engagement & event organisation
- Good knowledge of health & safety and compliance (UK)
- Excellent organizational and multitasking skills, with strong attention to detail.
- High level of discretion and professionalism when handling confidential matters.
Key Success Factors
- High satisfaction of VP/EVP with liaison and management of offshore PA pool
- Seamless office operations with minimal disruption
- Strong compliance and data accuracy
- Trusted partnership with leadership
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