SumUp
Senior Operating Partner - People Strategy
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Senior Operating Partner - People
SumUp is building a full-featured personal account for consumers across Europe—making it easy to spend globally, manage money, and get rewarded for everyday spending.
As our Senior Operating Partner - People, you'll act as the strategic right hand to the Tribe Lead, helping shape how one of SumUp’s newest and fastest-growing businesses scales. This is less of a traditional HR Business Partner role and more about driving strategic people initiatives, leading high-impact programmes, and ensuring the organisation is set up to scale successfully.
Working at the intersection of strategy, operations, and people, you'll partner closely with senior leaders, Talent Acquisition, Finance, and the wider People team to turn ambitious business goals into practical execution. You'll use your deep people expertise to influence organisational decisions, build high-performing teams, and create the operating rhythm that allows the business to scale.
What You’ll Do
- Act as the strategic operating partner to the Tribe Lead, helping shape organisational priorities and ensuring key initiatives are executed successfully.
- Own the tribe’s people strategy, translating business objectives into clear workforce, organisational, and talent plans.
- Lead cross-functional strategic programmes across hiring, organisational design, leadership development, engagement, and performance.
- Drive the operating cadence of the leadership team—tracking priorities, surfacing risks, and ensuring delivery against key people and business goals.
- Partner closely with Talent Acquisition to drive hiring strategy, monitor pipeline health, remove blockers, and ensure hiring plans stay on track.
- Work alongside Finance and leadership to support workforce planning, organisational effectiveness, and headcount decisions.
- Adapt and evolve SumUp’s people programmes to meet the needs of a fast-moving incubation business, balancing when to leverage existing frameworks and when to build something new.
- Act as a trusted advisor to senior leaders on organisational health, performance, succession planning, and leadership effectiveness.
- Use data and AI-powered tools to identify trends, improve decision-making, and scale people operations through smarter ways of working.
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You’ll Be Great for This Role If...
- You’ve worked as a Chief of Staff, Operating Partner, or Senior Business Partner in a fast-growing technology company.
- You bring strong HR expertise but think beyond HR, shaping people strategies to solve broader business challenges.
- You are highly strategic while also comfortable rolling up your sleeves to execute.
- You have experience leading complex, cross-functional programmes and influencing senior stakeholders—as well as no direct authority.
- You thrive in ambiguity and enjoy building structure where none exists.
- You possess strong organisational design, workforce planning, and talent management experience.
- You are commercially minded, analytical, and comfortable using data to shape decisions and challenge thinkers.
- You’re excited by AI and new technologies, constantly looking for ways to improve how teams operate and scale.
Why You Should Join SumUp
- 🌎 Global, multicultural team: Work alongside a diverse group of over 3,000 SumUppers from 90+ nationalities in a flagship Covent Garden office—blending historic charm with modern flair.
- 🌈 Commitment to diversity and inclusion: Join a workplace that actively fosters diversity, respect, and embraced perspectives.
- 🚀 Virtual stock options: Own a stake in SumUp’s future success through our stock option programme.
- 🏖 28 days paid leave + privileged time off: Balanced work-life harmony with special leaves and bank holidays included.
- 📚 Dedicated annual Learning & Development (L&D) budget: Invest in conferences, courses, or professional growth.
- 🏥 Comprehensive health benefits: Private medical insurance, including optical and dental coverage.
- 🚗 Salary-sacrifice commuter benefits via Gogeta.
- 💼 Financial Security: SumUp’s retirement scheme (7% match when you contribute 5%).
- 🛡 Life insurance worth 2× your salary via MetLife.
- 🌴 1-month sabbatical after 3 years of service.
- 🔗 Referral bonus: Earn extra rewards by referring top talent to SumUp.
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About SumUp
Empowering Small Businesses Globally
At SumUp, our mission is to empower small businesses worldwide with simple, affordable tools that help them thrive. Today, 4 million businesses across 37 markets rely on us for payments, financing, and customer relationships.
Our Culture
We pride ourselves on our diverse, inclusive, and growth-focused environment:
- A team of 3,000+ employees from 90+ nationalities, united by global collaboration and innovation.
- A values-driven culture that fosters belonging, continuous learning, and bold ideas.
- An Equal Employment Opportunity employer committed to diversity at all levels.
- A respectful workplace where no form of harassment is tolerated.
For more, explore our careers page, LinkedIn, Instagram, or TikTok.
Job Application Tip
We understand job seekers often feel the need to meet every single criteria to apply. Don’t let this stop you! At SumUp, we look for potential—you can develop and grow alongside us. If you’re strong in most areas, apply anyway.
(SumUp is an Equal Opportunities employer. We do not discriminate based on race, colour, religion, gender identity, sexual orientation, disability, age or any other protected characteristic.)
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