Cento
Senior Operations Administrator / Team Leader
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Senior Operations Administrator / Team Leader
Senior Operations Administrator | Liverpool, Merseyside
Position: 100% office-based Senior Operations Administrator (Team Leader)
Salary: Up to £35,000 per annum (dependent on experience) + comprehensive benefits
Contract: Full-time, permanent
An Exciting Opportunity
An exciting opportunity has arisen for an experienced and highly organised Senior Operations Administrator / Team Leader to join a dynamic and growing operations team. This pivotal role involves overseeing key administrative functions, coordinating operational processes, and supporting overall business performance in a fast-paced environment.
You will take ownership of office administration, lead a small team, manage CRM systems, and ensure efficient workflows, accurate reporting, and compliance. This position is ideal for a proactive professional looking to drive continuous improvement and enhance operational efficiency across the organisation.
Ideal for candidates with experience as:
- Operations Coordinator
- Business Support Administrator
- Admin Team Leader
- Office Manager
- Senior Office Administrator
- Administration Lead
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Key Responsibilities
- Team Leadership
- Lead, support, and develop the administration team to ensure high performance and engagement.
- Operational Coordination
- Work closely with warehouse teams to maintain smooth day-to-day operations and effective communication.
- CRM Management
- Maintain accurate and up-to-date records within the CRM system.
- Quotations
- Prepare and issue customer quotations in a timely and accurate manner.
- Order Processing
- Manage purchase orders and ensure all associated documentation is processed efficiently.
- Warranty Management
- Coordinate warranty requests with suppliers and internal stakeholders.
- Reporting
- Produce operational reports, KPIs, and management information as required.
- Compliance & Risk
- Oversee supplier pre-qualification questionnaires (PQQs) and maintain required documentation.
- Assist with internal audits and ISO record-keeping.
- Training Administration
- Maintain and update the company training matrix.
- Health & Safety Compliance
- Support health and safety reporting and record-keeping.
- Process Improvement
- Identify and implement improvements to administrative and operational processes.
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About You
You must demonstrate:
✅ Proven experience in a senior administrative, team leadership, or office management role ✅ Strong organisational and multitasking skills ✅ Experience in CRM systems and data management ✅ Proficient in Microsoft Office 365 (Excel, Word, Outlook) ✅ Excellent communication and stakeholder engagement skills ✅ High attention to detail and accuracy in documentation ✅ Ability to manage competing priorities in a fast-paced environment ✅ Experience with compliance, auditing, or health & safety processes (a bonus) ✅ Proactive, solutions-focused, and team-oriented approach
Benefits
- Competitive salary
- 25 days annual leave plus bank holidays
- Company pension scheme
- Positive and supportive working environment
- Opportunities for development and career growth
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