Skipton Building Society
Senior Operations Analyst
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Senior Operations Analyst – Key Technology Department
Hours: 35 hr per week Closing Date: Sat, 11 Jul 2026
About the Role
We’re seeking a highly organised, adaptable, and proactive Senior Operations Analyst to support the day-to-day running of a key Technology department. This role is pivotal in ensuring that core operational activities are well-managed, structured, and consistently delivered, allowing leadership to focus on strategic priorities.
You’ll own and drive the coordination, tracking, and execution of daily operations—from governance tracking and operational coordination to communications, analysis, and improvement initiatives. This is a dynamic, hands-on role suited to someone who thrives on responsibility, enjoys solving complex problems, and takes pride in high-quality work.
Key Responsibilities
- Support department operations, ensuring activities are coordinated, tracked, and delivered effectively
- Own and maintain departmental governance, including:
- Tracking actions, risks, decisions
- Ensuring follow-through on commitments
- Bring structure and organisation to operational processes to enhance consistency and clarity
- Act as the central point of coordination, keeping work on track and priorities aligned
- Provide operational support to leadership, enabling them to focus on strategic activity
- Develop high-quality materials, including:
- Weekly updates
- Presentations
- Clear communications
- Enhance engagement and internal communications across the department
- Identify and implement opportunities to improve efficiency and effectiveness in operations
- Address ad hoc requests, such as:
- Analysing datasets or problem statements
- Developing clear insights, options, or recommendations for consideration
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Who You Are
Key Skills & Attributes
- Exceptional organisational skills – Ability to manage multiple priorities and keep activities on track
- Proactive, hands-on mindset – Comfortable taking ownership of tasks and executing them independently
- Strong problem-solving ability – Can take a vague brief or broad challenge and deliver a structured, high-quality outcome
- Data confidence – Skilled in asking the right questions, interpreting information, and driving meaningful conclusions (no technical specialist required)
- Exceptional written and verbal communication – Ability to create clear, engaging, and well-structured content
- Attention to detail – Takes pride in delivering polished, error-free work
Ideal Ways of Working
- Thrives in variety-rich environments where no two tasks are the same
- Highly self-driven – Strong sense of ownership and accountability
- Flexible and adaptable – Capable of handling operational and strategic tasks
- Collaborative – Builds strong relationships within the department
Why Join Skipton?
- Play a critical role in ensuring the department runs effectively and efficiently
- Work closely with leadership in a high-visibility, trusted capacity
- Gain exposure to a broad spectrum of operational, governance, and communication activities
- Enjoy autonomy in shaping how work is approached and delivered
- Make a tangible impact by improving efficiency and operational excellence
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Ideal Candidate Profile
You’ll be someone who: ✔ Takes satisfaction in ensuring smooth behind-the-scenes operations ✔ délivers high-quality results with minimal direction ✔ embraces variety and tackles new challenges confidently ✔ Brings clarity and structure to fast-paced environments ✔ Proactive, reliable, and trusted to drive outcomes ✔ Spots areas for improvement and takes actionable steps
Why Skipton?
As the fourth-largest building society in the UK, we’re not owned by shareholders—we’re owned by our colleagues and members. Our culture is built around sustainability, long-term impact, and putting people first.
Dedicated Wellbeing & Rewards
- Flexible hybrid working with a collaborative, recently refurbished headquarters
- 25+ days annual leave (including public holidays), rising to 30 days with service
- Holiday trading scheme
- Up to 10% employer pension contribution
- Colleague mortgage scheme (subject to conditions)
- Hybrid/electric car salary sacrifice option
- Private medical insurance
- 3 paid volunteering days per year
- Inclusive networks (Carers, Pride Alliance, etc.)
- Wellbeing benefits (cycle-to-work scheme, discounted gym access)
Development & Recognition
- Strong commitment to training and career progression
- Annual discretionary bonus scheme
- Opportunities to grow and influence how we keep customers at the heart of our mission
We care deeply about sustainability and long-term success—for both our colleagues and customers. If you bring passion, fresh ideas, and a desire to build a brighter future, we want to hear from you!
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