Connections Health Solutions
Senior Operations Business Partner
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Senior Operations Business Partner – Fully Remote
About the Role
We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth. • We accept people as they are, creating safe spaces where they feel valued and respected. • We inspire hope by walking with people side-by-side, showing them grace and compassion. • We act with intention, holding ourselves accountable and doing the right thing. • We work as one team, trusting and supporting each other. • We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
Responsibilities
The Senior Operations Business Partner is responsible for driving the execution of operational priorities by acting as a bridge between strategic direction and operational execution. This position plays a pivotal role in aligning priorities, coordinating efforts, and advancing initiatives. As a key support to the VP of Operations, the role not only assists in translating vision into action but also ensures goals are met with precision, efficiency, and collaboration.
Strategy Execution
- Translate organizational goals into actionable operational strategies.
- Lead and manage high-impact projects, ensuring timely and effective execution.
- Break down broad strategies into actionable workplans with clear steps and responsibilities.
- Monitor progress and make adjustments to accommodate shifting priorities or unforeseen challenges.
- Ensure adherence to quality standards and organizational objectives during execution.
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Project Management
- Oversee multiple, concurrent strategic initiatives from planning through implementation.
- Coordinate with internal teams and external partners to meet project milestones.
- Develop comprehensive project plans outlining objectives, milestones, timelines, and resource needs.
- Collaborate with stakeholders to ensure alignment on project goals and deliverables.
- Identify potential risks and implement strategies to mitigate them.
Clinical Program Development and Implementation
- Partner with clinical leadership to design, implement, and operationalize clinical programs and models of care that align with organizational goals and regulatory requirements.
Operational Optimization
- Identify inefficiencies and implement process improvements to enhance productivity, quality, and cost-effectiveness across functional areas.
Data-Driven Decision Making
- Analyze operational data and KPIs to inform recommendations.
- Deliver insights and progress updates to senior leadership.
Resource Stewardship
- Coordinate allocation of people, budgets, and tools to support operational objectives.
- Ensure optimal use of resources.
Change Leadership
- Guide and support teams through operational change initiatives, ensuring alignment and adoption across departments.
Cross-Functional Collaboration
- Foster strong partnerships across departments and with external stakeholders to drive results.
- Remove execution barriers.
Risk Mitigation
- Proactively identify and address operational risks.
- Implement solutions to safeguard continuity and performance.
Executive and Market Support
- Provide direct operational and strategic support to the Market President West and/or clinical leadership.
- Help align regional priorities, advance key initiatives, and ensure seamless execution of cross-functional efforts.
- Perform other assigned duties as required.
This is a fully remote position available in the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, NC, NJ, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA
Requirements
Education
- Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, or a related field (required)
Experience
- 3–5 years of experience in project coordination, operations support, or process improvement roles, preferably in a healthcare or behavioral health setting.
- Demonstrated experience managing multiple projects with competing deadlines and priorities.
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Skills
- Proficiency in MS Office Suite, including Excel and PowerPoint.
- Strong organizational and time-management skills with a keen attention to detail.
- Ability to work independently, manage ambiguity, and proactively drive projects to completion.
- Excellent interpersonal and communication skills, with the ability to collaborate across departments.
Tools
- Proficiency in project management tools (e.g., Smartsheet, Asana, Trello, or MS Project).
- Comfort working in a fast-paced, dynamic environment with shifting priorities.
Policy
- The company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the company’s exemption process prior to their start date as a condition of employment.
Preferred
- Experience working in the healthcare field.
What We Offer
For Full-Time Employees (and Their Families)
- Comprehensive health insurance:
- Medical, Dental, Vision
- Accident, Critical Illness, Hospital Indemnity
- CHS pays for: Basic Life, AD&D, Short and Long-Term Disability
- Voluntary life insurance option for employees and their families
- Health Savings Accounts (HSA) with employer contributions ($1,000–$2,000, depending on plan)
- Flexible Spending Accounts (health care & dependent care)
- 401(k) company match after 6 months (50% of deferrals up to 6% of compensation)
- 160+ hours of PTO (accrued annually) and 12 company holidays
- Company-paid parental leave for eligible employees
For All Employees (Pool, Part-Time, and Full-Time)
- Employee Assistance Program offering:
- Emotional support
- Work-life management
- Financial solutions
- Legal assistance
- Online mental health resources
- Automatic enrollment in the 401(k) Plan after 90 days.
EEO Statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on:
- Race
- Color
- Religion
- Sex
- Sexual orientation
- Gender identity
- National origin
- Age
- Disability
- Veteran status
- Any other characteristic protected by law.
We are committed to creating an inclusive and welcoming environment for all employees and applicants.
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