C&M Travel Recruitment
Senior Operations Executive
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Senior Operations Executive
Senior Operations Executive
A fantastic opportunity to join this award-winning company. As Senior Operations Executive, you will be responsible for owning and delivering critical operational workstreams across hotel planning, CRM management, financial reconciliation, and data integrity.
Working with a high degree of autonomy, this role ensures the operational readiness and successful execution of all event cycles.
About the Role
The ideal candidate will have excellent organisational skills, strong analytical capability, and the confidence to make informed decisions while influencing outcomes across internal teams and external partners.
Responsibilities
- Act as the primary operational liaison for internal stakeholders, including Customer Service, Finance, IT, and Hosted Buyer teams.
- Oversee hotel contracting administration, ensuring all data is accurate and maintained in relevant systems.
- Manage accommodation allocation processes, including forecasting demand and rooming lists.
- Act as a CRM super-user, contributing to system enhancements and continuous improvement.
- Support delivery of ground transportation operations, produce and validate transport manifests and manage logistics.
- Own end-to-end reconciliation processes for hotels, transport, and related services.
- Oversee visa support processes, ensuring timely and accurate documentation.
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Requirements/Skillset
- Experience in operations, coordination, events, travel, hospitality, or similar fast-paced environments.
- High attention to detail, with strong data accuracy and documentation capabilities.
- Strong numerical and analytical skills, including experience in financial reconciliation and cost tracking.
- Experience managing CRM or data systems, including validation and go-live processes.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
- Proactive problem-solving ability with a solutions-oriented mindset.
- Experience with Passkey or similar accommodation systems is highly desirable.
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Key Benefits
- Salary up to £45,000, dependent on experience.
- Company bonus.
- Modern office with a supportive working environment.
- Parking scheme.
Please apply online or email lisah@candm.co.uk.
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