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Senior Operations Manager
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Role Title: Senior Operations Manager
Duration: contract to run until 28/11/2026
Location: Sheffield. Hybrid 3 days per week onsite
Rate: up to £506 p/d Umbrella inside IR35
Role purpose / summary
We’re currently seeking an experienced professional to join our team in the role of Senior Operations Manager, supporting the Chief Technology Office Infrastructure organisation (CTOi).
CTOi manages technology services and infrastructure critical to our Client’s employees and customers, including compute platforms, storage, databases, data centres, voice, video and data networks, infrastructure security, cloud-hosted infrastructure, and end-user services (including devices, collaboration and workspace technologies). The annual operating budget is approximately $2bn, with an overall workforce of circa 9k roles and around 600 vendors.
CTOi is comprised of different areas of related technologies and business services. This role will support a number of areas and CTOi level activities across finance, workforce, vendor and programme management. The role will report to the CTOi Head of Operations Management and work closely with the Global Area Heads (Managing Directors), their Platform leads, and wider teams/stakeholders to deliver common objectives.
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Responsibilities:
- Responsible for end-to-end ownership of Area COO activity, covering financial, workforce and third party/vendor management
- Supporting design and delivery of strategic initiatives, including development of business cases and benefit validation to support transformation
- Management to target of a significant annual operating plan across all countries of operation (c.65 countries), including identification and delivery of savings opportunities to meet targets
- Workforce management, from planning and forecasting, to role requisitions and off-boarding
- Rate setting, recharges and billing to recover the costs for services provided to the Bank
- Performing and supporting vendor management tasks, including risk management, operational performance, negotiations, and competitive processes (major deals, RFIs and RFPs)
- Managing purchase to pay, including third party spend approval processes, purchase order creation, and invoice approvals
- Financial reporting and generation of management information in support of decision making
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Essential Skillset/Experience:
- 5 years plus business management or relevant experience, ideally within Financial Services technology functions
- Knowledge of accounting principles and practices (qualified or part qualified preferred)
- Business case development
- Strong stakeholder management capability and excellent communication at all levels of seniority
- Experience working with annual operations plans and multi-million dollar global contracts, programs and initiatives
- Sound knowledge and understanding of the global technology landscape and industry
- Experience of working in a diverse global team
- Proven ability to articulate complex issues clearly and concisely
- Flexible and adaptable to changing activities, schedules and work loads
- Ability to work under pressure
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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