MCL Medics
Senior Operations Manager
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Senior Operations Manager
Senior Operations Manager
- Salary: £40,000 per year
- Contract Type: Permanent
- Location: Office based in Southport
About MCL Medics
MCL Medics is a UK-wide provider of:
- Occupational health
- Remote medical services
- Employee assistance programmes
We are trusted by employers across the country to ensure the safety, well-being, and productivity of their staff. We are strengthening our operational capabilities to support our growth.
The Role
This position is integral to our expansion and will ensure seamless operational delivery. Reporting to the Chief Commercial Officer, you’ll oversee:
- Health surveillance programmes
- Onsite occupational health nurses
- Client request bookings and coordination
- MCL Resourcing staffing unit
As a key player, you’ll take full ownership of end-to-end processes, ensuring performance, quality, and exceptional client experiences in a business where you can drive change.
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Your Key Responsibilities
- Resource and Capacity Planning: Ensure the right clinicians, equipment, and staff are deployed at the right locations and times.
- Team Leadership: Direct and develop a team of managers, coordinators, and maintain oversight of the onsite nursing team.
- SLA Monitoring: Uphold service performance, focusing on turnaround times, quality, compliance, and accurate billing.
- Operational Resilience: Develop backup plans to prevent single points of failure.
- Continuous Improvement: Identify inefficiencies, propose solutions, and implement changes to enhance processes.
- Compliance: Maintain warrantied compliance with GDPR and ISO standards.
- Strategic Collaboration: Align operational efforts with leadership goals to support company-wide objectives.
Requirements
- Proven experience in operational management, preferably in occupational health or a regulated healthcare environment.
- Logistics minded: Ability to optimise workflows between people, equipment, locations, and timelines, recognising bottlenecks.
- Dynamic problem-solving: Driven by execution alongside creative solutions.
- Strong team management: Capable of empowering and developing teams, including supervising other managers.
- Clinical alignment: Comfortable working alongside clinical leadership without clinical accountability.
- Travel readiness: Requires a full UK driving licence and a willingness to visit client sites.
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Benefits
- Annual leave: 25 days (28 days after 2 years of service), plus bank holidays.
- Salary sacrifice pension scheme.
- Life assurance.
- Access to same-day GP appointments and second medical opinions.
- Enhanced sick pay.
- Employee Assistance Programme (EAP) support.
- Career progression with structured career support.
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