MCL Medics
Senior Operations Manager
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Senior Operations Manager
- Salary: £40,000 per year
- Contract type: Permanent
- Location: Office-based in Southport
About MCL Medics
MCL Medics is a UK-wide provider of:
- Occupational health
- Remote medical services
- Employee assistance programmes
Trusted by employers across the country to keep their workforce safe, well, and thriving, we are now investing in operational growth and strengthening our delivery model.
THE ROLE
As a brand-new Senior Operations Manager, you will report to the Chief Commercial Officer and take full operational accountability for:
- Health surveillance programmes
- Onsite occupational health nurse teams
- Client request scheduling and bookings
- MCL Resourcing (our internal staffing unit)
You will own end-to-end performance, quality, and client experience, balancing leadership and hands-on delivery in a rapidly expanding business.
This is an opportunity for someone who thrives on ownership, impact, and agility—where you can shape strategy while staying immersed in practical challenges.
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What You Will Do
- Capacity & resource planning: Ensure the right people, equipment, and clinicians are deployed to the right places at the right times for client sites.
- Team leadership: Lead managers and coordinators, while directing the operational workflow of onsite nurses.
- Service excellence:
Drive SLA compliance across:
- Turnaround times
- Quality & safety standards
- Billing accuracy
- Resilience building: Design backup models so critical functions are not single-point dependent.
- Continuous improvement: Identify inefficiencies, test fixes, and ** confidently implement** changes across your operations.
- Regulatory accountability: Oversee compliance with GDPR and ISO standards for your operational scope.
- Strategic alignment: Collaborate with senior leadership to realign operational goals with company priorities.
WHO WE ARE LOOKING FOR
We seek a preferably healthcare-regulated operational leader who embodies:
- Proven operational management experience, ideally within occupational health or a similar regulated clinical environment.
- A logistics-minded problem-solver who:
- Sees interdependencies between people, time, equipment, and locations.
- Anticipates bottlenecks.
- Enjoys dismantling complex delivery challenges.
- Hands-on leadership: Equally adept at designing solutions and execution.
- Exceptional people management skills, with experience building capable, motivated teams—and managing line managers.
- Commercial awareness and confidence in non-clinical leadership roles, while respecting clinical authority.
- A full UK driving licence and willingness to travel to client sites as needed.
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WHAT WE OFFER
- 25 days annual leave (rising to 28 days after 2 years).
- Salary sacrifice pension scheme.
- Life assurance coverage.
- Same-day GP access and second medical opinions.
- Enhanced sick pay policies.
- Employee Assistance Programme.
- Unlimited career progression support: flexible paths to senior roles.
Full details available for candidates on request.
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