Pret A Manger
Senior Operations Manager - London
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Senior Operations Manager - London
Senior Operations Manager
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Senior Operations Manager, you’ll:
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Drive Succession:
- Support recruitment and successful onboarding within your area
- Build robust family trees in your area
- Drive team happiness by role-modelling Pret’s values and behaviours
- Embrace the Thoughtful Leadership principles (be kind, be honest, and be generous)
- Ensure the right people are in the right place
- Support your team’s wellbeing by promoting and nurturing a healthy work-life balance
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Drive your business:
- Coach and support managers to ensure their teams consistently deliver amazing customer service
- Ensure your teams consistently deliver delicious food and drink, putting the customer’s needs first
- Never compromise on quality or safety standards
- Drive sales and profit through forecasting, rota management, ordering, and production
- Continuously analyse and review your Area’s results, proactively reacting to any challenges or obstacles
- Have full P&L accountability
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Drive and embed change:
- Be the ambassador for change, effectively communicating with your team
- Actively follow up with the team on new standards or initiatives for successful implementation
- Listen and give constructive feedback
- Ensure your team is well informed of any business changes or initiatives
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The Senior Operations Manager role reports into the Head of Operations.
About you
As a Senior Operations Manager, you’ll play a critical role in driving operational excellence across the region and supporting the wider Senior Leadership Team.
Key Responsibilities:
Strategic Leadership
Develop and deliver regional strategy objectives aligned to overall company goals.
People Leadership
- Manage and support complex people and HR matters
- Role-model Pret behaviours
Results & Standards
Act as a role model for high standards and drive strong regional results.
Growing the Business
Work closely with internal and external partners to improve operational performance.
Mentorship & Development
- Mentor and support NTP (New to Pret) and newly promoted Operations Managers
- Ensure successful transition and development
Stepping Up
Deputise in the Head of Operations’ absence, supporting the Region and Senior Leadership Team.
Collaboration
Build strong relationships across regions and with the Support Centre.
Continuous Improvement
Challenge the status quo, always focusing on solutions and excellence.
Role Details
Duration & Hours: Full-time (42 hours per week)
The Role Offer
Base Salary & Bonus
- £71,175 – £74,675
- Bonus opportunity: up to 30%
Benefits
Gold Card: Relax, reload, repeat. Up to:
- 5 Barista-made drinks daily
- 50% off everything else (food, snacks, bottled drinks)
Annual Leave:
- 33 days (including flexible Bank Holidays) – increases to 38 days with seniority
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Wellbeing & Insurance:
- Free private medical cover (additional options for family/partner)
- Full life assurance at 3x annual salary
- Pension match: 4% of contributions matched by Pret (rising to 5% after 5 years service)
Long-term Incentives:
- Loyalty awards for 5, 10, 15, 20 years’ service
Lifestyle Support:
- Flexible Benefits Platform with lifestyle discounts
- Season ticket loans
- Mortgage advice services
Growth & Development
- Fully funded professional qualifications
- Leadership development opportunities
- Mentorship
Culture & Values:
- Diversity and belonging: Everyone is welcome, and you’ll feel valued
- Flexible paced work with high variety, helping you build a diverse skillset
- Support in meaningful causes through The Pret Foundation (homelessness, food waste reduction, etc.)
Perks:
- Financial wellbeing provisions
- Healthcare cash plan
- Sabbatical opportunity after 3 years
The Pret Values
To ensure our growth is both ethical and sustainable, we uphold four core values:
✔ Happy Teams = Happy Customers ✔ Amazing Standards Every Day ✔ Never Standing Still ✔ Doing The Right Thing
The Interview Journey
Every interview process begins with:
- Meet the Recruitment Team: A 30-minute informal chat to get to know you and your experience.
- Meet the Hiring Manager: A 1-hour in-person interview at Pret headquarters in London Victoria.
Additional Stages (Depending on the Role):
- Time spent in a Pret shop
- Task-based assessments
- Potential meetings with senior leaders
Deadline to Apply: 19.07.2026
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