Pret A Manger
Senior Operations Manager - London
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Senior Operations Manager - London
Senior Operations Manager
We’re Pret: proud creators of freshly made food, organic coffee, and disruptive innovation. Across 750+ shops and 20+ countries, our global teams drive change through collaboration, creativity, and a strong sense of purpose. By choosing to grow with us, you join a fast-evolving global business where every role is mission-critical.
Why Pret?
Why Grow Good Things?
Growth is at the heart of what we do—whether it’s crafting made-to-order food daily or helping your people grow in confidence and skill. Pret is where ambitious, hardworking, and inspiring individuals thrive.
Over 80% of our managers started on the shop floor! Our commitment to mentorship runs deep: our CEO, Pano, rose from the same ranks.
The Role
We’re looking for an empowered passionate team player who drives operational excellence, shapes culture, and delivers consistent results. As Senior Operations Manager, you’ll:
Drive Succession & Talent Development
- Support recruitment, onboarding, and team growth in your region.
- Build strong production team "family trees" to ensure a seamless succession plan.
- Act as a role model, embodying Pret’s culture of kindness, honesty, and generosity.
- Guarantee the right people are in the right roles for productivity and happiness.
- Prioritise a healthy work-life balance while fostering long-term wellbeing.
Deliver Business Performance
- Coach managers to cultivate exceptional customer experiences.
- Uphold food and service standards through rigorous training and oversight.
- Lead forecasting, rotas, ordering, and production to maximise sales and profitability.
- Optimise regional P&L, analysing performance and resolving obstacles proactively.
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Embed and Lead Change
- Inspire adoption of new standards and initiatives through transparent communication.
- Hold team feedback sessions, ensuring accountability and support.
- Familiarise teams with business changes, new systems, or strategic priorities.
Key Relationships
Reports directly to the Head of Operations within a clear day-to-day and strategic full-time role (42h/week).
About the Role
As Senior Operations Manager, you’ll drive regional excellence while supporting the Senior Leadership Team.
Additional Responsibilities
- Strategic leadership: Align regional objectives with global goals.
- People leadership: Mentor senior teams in management and HR.
- Results & standards: Model excellence and set ownership of performance metrics.
- Problem-solving: Collaborate with internal/external partners to refine operations.
- Mentorship: Support newly promoted Operations Managers.
- Stakeholder management: Step into Head of Operations responsibilities when needed.
- Cross-regional collaboration: Build strong bonds with other parts of the geographies.
- Innovation: Challenge the status quo and continuous improvement.
Why Join Pret?
We value your success with flexible pay and no-schooling packages:
Salary + Bonus:
£71,175 - £74,675 + up to 30% bonus.
Our Benefits:
✅ Gold Card Perks
- Unbounded office meals.
- Up to 5 Barista-made drinks and 50% off everything else anytime, anywhere.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
⚙️ Plus:
- 33 days’ annual leave (flexible Bank Holidays) – expands to 38 days.
- Private medical cover (optional family/partner extension).
- 4% pension matched (5% after 5 years’ service).
- Life assurance (3x annual salary).
- Sabbaticals after 3 years with us.
- Loyalty awards at 5, 10, 15, and 20 years.
- Financial wellbeing support and free mortgage guidance.
- Flexible Benefits Platform with lifestyle discounts.
✨ Unlock growth & belonging:
- Fully funded training and qualifications for greater career ambition.
- Diversity and inclusion at the core of everything we do.
- Daring, innovative work that makes a real-world impact.
- Meaningful work with The Pret Foundation, tackling challenges in homelessness, food waste, disaster relief, and mental health.
The Pret Difference
Our culture thrives on courageous ideas, joyful customer experiences, and tackling tough challenges.
🍎 Happy Teams → Happy Customers 🌱 Amazing Standards Every Day 🚀 Never Standing Still
The Interview Process
- Initial Discussion – 30-minute conversation with our recruitment team.
- In-person Interview – 1-hour meet-and-greet with the hiring manager in London’s Victoria MUCC (Multi Use Commercial Canopy).
- Additional Stages – Potential visits to our stores, shadowing days, or stakeholder meetings (depending on role).
📅 Deadline: 19th July 2026 – Don’t miss your chance to join Pret.
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