Heat Geek
Senior Operations Manager (Planning & Supply Chain)
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Senior Operations Manager (Planning & Supply Chain)
Head of Compliance & Supply Chain Manager
Type: Full-time Reports to: Chief Operating Officer
About Heat Geek
At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating.
Nearly 20% of all UK carbon emissions stems from home heating – and that contribution is even larger on a global scale. At Heat Geek, we are transforming this industry by simplifying traditionally complex processes and revolutionising the technology used by installers, making low-carbon heating mainstream and accessible.
So far, we are on track to prevent 1,000,000 kg of carbon from entering our atmosphere in Q1 of 2026. This is just the beginning.
Why Join Us?
People are at the heart of everything we do. From reducing households’ energy bills to easing the cost-of-living crisis, to empowering talented heating engineers with the tools for outstanding installations, we believe in the power of collective impact—often in small, meaningful ways.
To keep growing and scaling, we need passionate, driven, and curious teammates who care about making a real difference.
Your Mission
Our Heat Geek team is looking for a Senior Operations Manager to lead compliance, supply chain, and operational strategy.
This is a senior, hands-on role with full ownership:
- Shape the operating model
- Lead and develop a high-performing team
- Ensure service delivery is efficient, scalable, and compliant as we grow
You’ll play a key role in challenging, refining, and evolving our systems—a role that thrives in clarity amidst ambiguity and delivers tangible results for the UK’s low-carbon heating revolution.
You’re welcome to apply if this resonates with you—but we’ll also appreciate it if you’re simply motivated to contribute to our mission, even if you don’t have every "perfect" qualification.
Key Responsibilities
Operations Leadership and Strategy
- Own end-to-end operational delivery across customer journeys
- Serve as the principal compliance and audit liaison for regulators, certifiers, and industry partners
- Ensure all operational processes align with regulatory, technical, and industry standards
- Design scalable, compliant procedures using automation, AI, and digital integrations to drive efficiency
- Support the development and execution of long-term operational strategy
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Supply Chain & Cost Management
- Lead supplier relationships with manufacturers, merchants, and critical vendors
- Maintain and evolve an approved product list driven by efficiency, quality, and excellent install outcomes
- Optimise parts costs without compromising compliance or service standards
- Strengthen supply chain resilience to support swift growth and new product launches
Team Leadership & Development
- Oversee and grow a high-performing operations team
- Set and enforce clear expectations, accountability, and performance standards
- Drive onboarding, training, and upskilling across the function
- Match resource allocation to operational demands and customer satisfaction goals
Performance, Data & Reporting
- Define and track leading operational and compliance KPIs
- Analyze performance data to spot trends, mitigate risks, and identify growth opportunities
- Generate actionable insights and reports for the COO and senior leadership
- Use data-driven insights to improve workflows, processes, and partnerships
Escalation & Risk Management
- Serve as the escalation lead for complex compliance or operational issues
- Resolve problems prioritised, structured, and decisively while digging into root causes
- Turn escalation learnings into continuous improvement efforts
Cross-functional CX Collaboration
- Partner with the CX team to refine the end-to-end homeowner experience
- Align operations to customer needs, service quality, and long-term trust
- Collaborate cross-functionally to resolve challenges and enhance customer outcomes
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Candidate Requirements
- 4+ years’ experience in operations management, consulting, or similar roles
- Proven ability to scale operations and build high-performing processes in fast-moving or growing environments
- Strong people management skills, with a track record of team development
- Demonstrated ability to design compliant, auditable operational processes
- Data-literate with expertise in analytics, workflow tools, and automation platforms
- Calm, structured troubleshooter with experience in risk management and escalations
Bonus Skills
- Experience managing support teams or CS frameworks
- Start-up, high-growth, or fast-paced environment expertise preferred
- Familiarity with heat pumps, renewable energy, construction, or utilities a plus
- Diverse thinkers, subcultures, and backgrounds are welcome!
Ways of Working & Benefits
This role is a 3-day hybrid per week, with the team based at our uk energy hub in Waterloo (5 mins from Waterloo Station), surrounded by like-minded climate tech ventures.
- Corporate Heat Pump Support – £5,000 contribution towards your own heat pump installation
- Company Shares through a tax-advantaged scheme
- Fair Salary Review based on skill and impact, not negotiation tactics
- Private Medical and Dental Insurance
- Learning & Development Budget
- Summer Retreat
- Gym Membership Contribution
- Public Transport Assistance (Cycle to Work Scheme, Season Ticket Loan)
- Wellbeing Initiatives (yoga, run club, shared sustainability events)
- Monthly Socials & Networking Open to All
We’re building a team that’s passionate, ambitious, and collaborative. If this excites you, let’s get talking!
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