Grosvenor Services
Senior Operations Manager
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Location: St James Quarter Edinburgh
Job Type: Permanent Full-time
Salary: £40-42 Depending on Experience
Start Date: ASAP
Days Required: Flexible working days - 5 days out of 7
Hours: 40 hours per week
Grosvenor Services
In line with section 8 of the asylum and immigration act 1996, no individual will be employed by Grosvenor Services unless they can provide original documents that prove their nationality and eligibility to work in the UK. This applies to all job applicants.
Please note all successful applicants will have access to their employee portal to view and print their payslips as we follow a "paperless" policy within our company.
Grosvenor Services is an Equal Opportunities Employer
Grosvenor Security
In line with section 8 of the asylum and immigration act 1996, no individual will be employed by Grosvenor Security unless they can provide original documents that prove their nationality and eligibility to work in the UK. This applies to all job applicants.
Please note all successful applicants will have access to their employee portal to view and print their payslips as we follow a "paperless" policy within our company.
Grosvenor Security is an Equal Opportunities Employer.
About The Role
Are you an experienced Operations Manager ready to take the next step into a senior leadership role? This is an exciting opportunity to influence operational strategy, lead high-performing teams, and play a key role in the continued growth and success of our business.
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As Senior Operations Manager, you will work closely with the Venue Manager to shape operational excellence, drive continuous improvement, and ensure the highest standards of service delivery, safety, and compliance. This is a highly visible leadership position offering genuine scope to make a lasting impact.
Reporting to the Venue Manager, you will lead the operational function, ensuring the efficient day-to-day running of the venue while contributing to long-term business objectives. You will collaborate with senior leadership, internal teams, contractors, and external partners to deliver exceptional operational performance in a fast-paced environment.
The successful candidate will be a confident leader with strong commercial awareness, excellent communication skills, and the ability to make sound decisions under pressure.
Key Responsibilities
- Lead and oversee daily operational performance, ensuring compliance with company policies, legislative requirements, and industry best practice.
- Drive continuous improvement initiatives to enhance operational efficiency, customer experience, and service quality.
- Support the development and delivery of strategic operational plans aligned with business objectives.
- Promote a strong culture of health, safety, and compliance, managing risk and incident response effectively.
- Build and maintain productive relationships with internal departments, contractors, suppliers, and key stakeholders.
- Ensure operational readiness for events, peak trading periods, and other business-critical activities.
- Monitor operational performance through KPIs, identifying opportunities for improvement and implementing effective solutions.
- Support, coach, and develop operational teams to maximise engagement and performance.
- Contribute to budgeting, resource planning, and operational decision-making.
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About You
We're looking for a driven and ambitious Operations Manager who is ready to broaden their leadership responsibilities.
You will bring:
- Proven experience as an Operations Manager within a fast-paced operational environment.
- Strong leadership skills with the ability to motivate, coach, and develop teams.
- Excellent organisational, planning, and problem-solving abilities.
- Outstanding communication and stakeholder management skills, with the confidence to influence at all levels.
- A proactive, solutions-focused approach and a commitment to continuous improvement.
- Experience managing health and safety, compliance, and operational risk.
- The ability to remain calm, decisive, and effective in a complex and demanding environment.
- Strong commercial awareness with a focus on operational performance and customer excellence.
Why Join Us?
- Supportive Team Environment: Join a friendly team that values your contributions and promotes a positive atmosphere.
- Opportunity for Growth: Gain experience and develop skills in a role that offers potential for advancement.
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