Pret A Manger
Senior Operations Manager - UK Regions
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Senior Operations Manager - UK Regions
Senior Operations Manager
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service, and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate—so this is an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day to supporting our teams, we help our people grow in confidence, skills, and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine.
*Over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What We’re Looking For
We’re looking for passionate team players to bring joy to our customers every day. As a Senior Operations Manager, you’ll:
Drive Succession
- Support recruitment and onboarding within your area
- Build robust family trees in your region
- Role-model Pret’s values and behaviours
- Embrace Thoughtful Leadership (be kind, be honest, be generous)
- Ensure the right people are in the right place
- Promote a healthy work-life balance for your team
Drive Your Business
- Coach and support managers to deliver exceptional customer service
- Ensure delicious food and drink while maintaining quality and safety
- Drive sales and profit through:
- Forecasting
- Rota management
- Ordering
- Production
- Proactively analyse results and react to challenges
- Hold full P&L accountability
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Drive & Embed Change
- Serve as the ambassador for change
- Communicate effectively with your team
- Follow up to ensure successful implementation of new standards
- Provide constructive feedback and inform teams about business changes
Reports to: Head of Operations Hours: Full-time (42 hours per week)
Key Responsibilities
In addition to core operations duties, the Senior Operations Manager has these key priorities:
Strategic Leadership
- Develop and deliver regional strategy aligned with company goals
People Leadership
- Manage complex people & HR matters while role-modelling Pret behaviours
Results & Standards
- Act as a role model for high standards and drive strong regional performance
Growing the Business
- Collaborate with internal and external partners to improve operations
Mentorship & Development
- Mentor and support newly trained programmes (NTP) and promoted Operations Managers
- Ensure smooth transitions and professional growth
Stepping Up
- Deputise for the Head of Operations in their absence
- Support the Region and Senior Leadership Team (SLT)
Collaboration
- Forge strong relationships across regions and Support Centre teams
Continuous Improvement
- Challenge the status quo
- Focus on solutions and excellence
What We Offer
Competitive Remuneration
- Base salary: £71,175 – £74,675
- Up to 30% bonus
The Gold Card
- Free food and drinks while at the office
- Up to 5 Barista-made drinks daily (off-site)
- 50% off all other food, snacks, and bottled drinks
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Other Benefits
- 33 days’ annual leave (increases to 38 days after 5 years)
- Free private medical insurance (extensions for family/partner available)
- 4% pension contribution (matching by Pret); Rises to 5% after 5 years
- Life assurance at 3x annual salary
- Service awards at 5, 10, 15, and 20-year milestones
- Flexible Benefits Platform (lifestyle discounts)
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
Why Join Us?
Individual Growth
- Fully funded professional qualifications
- Leadership development
- Mentoring for career progression
Diversity & Belonging
- Welcome for all backgrounds
- Encourages confidence and true belonging
Pace & Variety
- Fast-paced, diverse work
- Build a broad skill set
- Continuous learning experiences
Social Impact
- Drive meaningful change through The Pret Foundation (anti-homelessness, food waste reduction)
Our Values
- Happy Teams, Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing The Right Thing
The Interview Journey
Every Pret interview follows these steps:
- Informal chat (30 minutes with recruitment team)
- In-person interview (1 hour with hiring manager at London Victoria Head Office)
Additional stages may include:
- Visiting a shop
- Task completion
- Meetings with senior leaders
Deadline to apply: 19.07.2026
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