Pret A Manger
Senior Operations Manager - UK Regions
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Senior Operations Manager - UK Regions
Senior Operations Manager
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas – shaping the future of Pret through innovation, inclusion, great customer service, and a shared passion for doing the right thing. With 750+ shops across 20+ countries, our growing mission is to be the employer of choice in hospitality—making this an exciting time to join us.
What We’re Looking For
We’re seeking passionate and engaged team players who bring joy to customers every day. As a Senior Operations Manager, you’ll:
Key Responsibilities:
-
Drive Succession & Team Culture:
- Support recruitment and successful onboarding within your area
- Develop robust family trees for staff growth
- Foster team happiness by embodying Pret’s values
- Follow Thoughtful Leadership principles (kindness, honesty, generosity)
- Ensure the right people are in the right roles
- Promote wellbeing and a healthy work-life balance
-
Drive Business Success:
- Coach and support managers in delivering exceptional customer service
- Ensure consistent quality in food and drink production
- Forecast sales, manage rotas, ordering and production
- Analyse regional performance, react proactively to challenges
- Hold P&L accountability for your area
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- Embed and Drive Change:
- Champion new initiatives and standards
- Provide constructive feedback and transparent communication
- Adapt to business changes effectively
This role reports to the Head of Operations.
Additional Senior-Specific Responsibilities:
- Strategic Leadership: Align regional strategy with company goals
- People Leadership: Handle complex HR matters while modelling Pret behaviours
- Delivery Focus: Set high standards and drive financial/operational results
- Business Growth: Partner with internal/external teams to improve performance
- Mentorship: Guide new and promoted Operations Managers
- Resilience: Assume deputy Head of Operations duties in their absence
- Collaboration: Work across regions and with the Support Centre
- Innovation: Challenge norms and drive continuous improvement
About You
- Proven success in operations management or a similar leadership role
- Ability to lead teams through purposeful, flexible leadership
- Strategic mindset with regional growing experience
- Commitment to quality, safety, and customer-centric service
What We Offer
Competitive Package
£71,175–£74,675 base salary, with up to 30% bonus
Perks & Benefits
✅ Gold Card: Free food/drinks at work; 50% off retail menu items away from Pret 📅 33+ days annual leave (flexible Bank Holidays), rising to 38+ days after 5 years 🏥 Private medical cover (extensible to family/partner) 💡 4% pension match (5% after 5 years) 🔄 Loyalty awards for 5, 10, 15, and 20 years of service 💳 Financial benefits:
- Life assurance (3x annual salary)
- Fully-funded qualifications & training
- Sabbatical after 3 years
- Charity support via The Pret Foundation (gentle care, zero-waste initiatives) 🌍 Flexible & inclusive culture:
- Welcome learning at every stage
- Strong diversity & belonging agenda
- Fast-paced, varied work with broad skill-building
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Our Values – Expect Compliance
✔ Happy Teams → Happy Customers ✔ Amazon Standards Every Day ✔ Never Standing Still ✔ Doing The Right Thing
The Interview Process
- 30-minute conversation with the recruitment team (virtual or in-person at time of choice).
- In-person interview at Pret’s Head Office (London Victoria) with the hiring manager.
Additional Stages (at the employer’s discretion):
- Shop visit
- Assessment task
- Opportunity to meet senior leaders
📅 Application deadline: 19.07.2026
Ready to grow with Pret’s momentum? Apply now. [Insert Apply Link]
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