Bolt
Senior Operations Specialist, Marketplace
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About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we're just getting started.
Why join Bolt?
- Build the future of mobility and help transform how people live and move in cities.
- Tackle challenges at scale that span technology, operations, regulation, and growth.
- Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
- Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
About The Role
As the Senior Operations Specialist, Marketplace, you will lead high-stakes analytical projects; analysing marketplace performance across supply, demand, pricing, and conversion, identify what’s broken and why, and lead the operational interventions to drive improvement. Analysis is the starting point, impact is the goal. You’ll work closely with Finance, Growth, Marketing, and Product to drive measurable improvements across the UK marketplace.
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This role is ideal for someone who enjoys uncovering problems and opportunities, while also stepping back to understand the broader commercial and operational context.
Main Tasks And Responsibilities
- Own end-to-end marketplace analysis: deep dive data, build models, and develop dashboards across supply, demand, pricing and marketplace health.
- Diagnose performance issues by forming hypotheses, running deep analysis, and investigating anomalies.
- Translate analysis into clear, commercially grounded actions, quantifying impact (rides, revenue, cost) and influencing senior stakeholders.
- Own execution: design and deliver operational interventions across pricing, incentives, driver engagement, and supply-demand balance.
- Build and improve scalable processes and hold yourself accountable for measurable outcomes.
- Monitor marketplace performance and proactively optimise KPIs.
About You
- 4-6 years in operations, strategy, or analytical roles (marketplace/mobility/tech preferred).
- Exceptional data analysis skills, you can independently build and interrogate datasets, break down complex problems, identify root causes, and drive action.
- Advanced Excel / Google Sheets modelling (forecasting, scenarios, unit economics) and have experience with BI tools (Looker, Power BI, etc.).
- Proven track record of owning problems end-to-end, from insight to execution.
- Strong commercial acumen and understanding of marketplace dynamics.
- Clear, concise communicator, able to influence senior stakeholders.
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Why You’ll Love It Here
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Some perks may differ depending on your location and role.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.
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