Lean Kitchen Network
Senior Ops Lead - Account management, Delivery
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Senior Ops Lead - Account management, Delivery
Senior Operations Lead – Account Management Delivery & Performance
Department: Operations
Reports to: Director of Operations Location: Hybrid – London HQ Contract: Full-time
About Lean Kitchen Network
Lean Kitchen Network is a venture builder creating and scaling some of the UK’s most commercially successful and culturally relevant food brands.
We partner with companies like Heinz, PepsiCo, and Doritos to turn high-demand ideas into scalable, high-performing food concepts – operating across 300+ kitchens nationwide.
We're building a new kind of food platform, combining brand, data, and operations to unlock growth at scale.
The Role
This is a senior, high-impact role with ownership of delivery performance across our partner network. You’ll lead our Account Management function, own delivery revenue performance across platforms, and play a key role in shaping how Lean Kitchen scales.
This is about more than managing performance—it’s about owning one of the biggest growth levers in the business, driving partner success, and building the systems that take us to the next level.
Responsibilities
Own Delivery Performance (End-to-End)
- Drive delivery revenue performance across Uber Eats, Deliveroo, and Just Eat
- Identify and execute high-impact commercial levers (visibility, conversion, AOV, menu strategy, promotions)
- Consistently test, learn, and scale what works across the network
- Partner with Brand and Marketing to deliver campaigns that drive measurable growth
Drive Partner Success & Performance
- Engage directly with license partners to support, challenge, and improve performance
- Build strong relationships with operators, ensuring they feel supported and set up to succeed
- Hold partners accountable to brand and operational standards
- Use data to prioritise interventions and unlock growth across the network
- Optimise brand-partner fit to ensure the right brands are in the right locations
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Lead & Develop a High-Performing Team
- Lead, inspire, and develop a team of Account Managers
- Set clear targets across GSV, operational KPIs, and partner performance
- Build a high-performance, high-accountability culture
- Coach and develop talent as the function scales
Build Scalable Systems, Tools & Processes
- Develop SOPs, playbooks, and performance frameworks across 300+ sites
- Improve and standardise reporting, dashboards, and performance visibility
- Drive a data-led approach to decision-making
- Implement and optimise tools such as CRM systems (e.g. HubSpot), reporting platforms (e.g. Looker Studio), and internal dashboards
- Identify opportunities to use automation and AI to improve efficiency, consistency, and scalability
- Continuously evolve systems and processes to support future growth
Shape the Future of the Business
- Act as the Operations lead within Lean Kitchen Network (LKN)
- Feed partner and performance insights into product, brand, and growth decisions
- Contribute to how Lean Kitchen evolves its partner model and scales
- Bring ideas, challenge thinking, and operate as a senior leader within the business
What Success Looks Like
(6–12 Months)
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- Strong, sustained growth in delivery GSV across core brands
- Clear improvement in partner performance across the network
- A highly engaged, high-performing Account Management team
- Scalable systems, tools, and reporting embedded across operations
- Tangible impact on how the business drives performance and growth
Requirements
Experience
- 5+ years in multi-site hospitality, franchising, delivery operations, or partner performance
- Proven ownership of commercial and/or operational KPIs
- Strong understanding of delivery platforms and how to win on them
Skills
- Experience leading and developing high-performing teams
- Highly commercial – understands which levers drive revenue
- Strong systems thinker with experience in improving processes and scalability
- Comfortable using data, dashboards, and tools to drive decisions
- Experience with CRM or reporting tools (e.g. HubSpot, Looker Studio) is a plus
- Interest in automation, AI, and using technology to improve operations
Soft Skills
- Strong stakeholder management and communication skills
- Ability to operate in a fast-paced, high-accountability environment
Benefits
- Own one of the most important growth levers in a fast-scaling business
- Work with leading brands and top operators across the UK
- Operate at real scale (300+ locations) with meaningful commercial impact
- High autonomy and real influence over how the business evolves
- Be part of a passionate, ambitious team – and have a lot of fun while doing it!
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